Updated 06 December 2008 09:32 HST
05 December 2008 09:13 HST
See the previous article, eBay Diamond PowerSeller SmartBargains.com, for more.
And the votes are in.
We thought this drama was concluded, but we were wrong.
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=smartbargains&
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The Detailed Seller Ratings have been tallied, and they're usually indicative of a company's customer service.
4.2 Item as described
3.9 Communication
4.6 Shipping time
4.5 Shipping and handling charges
smartbargains appears to be somewhat lacking in communications skills.
And what is the official eBay position about a DSR rating like this?
http://www2.ebay.com/aw/core/200808200704212.html
August 20, 2008 | 07:04AM PST/PT
“As
of November 1, 2008, sellers will need at least a 4.3 across all four
DSR categories, over the prior 30 day or 12 month period depending on
volume, in order to list on the site.”
Lorrie Norrington, eBay President of Marketplace Operations
smartbargains first official sale took place on 17 November 2008 at 14:19:31 PST, http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280286604318
Now we wait and see what eBay's response will be on December 18th, day 31.
Or perhaps sooner.
For commentary from Power Seller Unite, view this public thread.
http://www.powersellersunite.com/post-222257.html#222257
eBay Diamonds Not Quite Sparkling
.
"What we got here is... failure to communicate."
Captain (Struther Martin), Cool Hand Luke (1967)
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06 December 2008 09:32 HST
You say 'Tomato', I say 'Tomato' ...
The writer DiamondHaus brings up a good point.
We pulled 4.3 DSR from eBay's public General Announcements page. This is the location where most people and reporters will get their information about eBay policies. This is also one of the few places where one can see an actual name attached to a Policy, versus an anonymous drone.
Appropriately eBay tags this page as "Marketing", www2.ebay.com/aw/marketing.shtml. Or better known to everyone else as Public Relations (PR).
To find the actual eBay Policies, versus PR felgercarb, you have to dig around. DiamondHaus refers to eBay's actual Policy, as stated in the Seller Non-performance Policy.
To ensure a minimum performance standard from all sellers, eBay requires sellers to maintain at least a 4.3 average for each DSR (Item as described, Communication, Shipping time, and Shipping and handling charges).
Sellers with one or more DSR below 4.3 may be subject to lowered standing in search results.
Sellers with one or more DSRs below 4.1 will be restricted from listing until their DSRs improve.
This average is based on ratings from the past 30 days unless a seller has less than 10 DSRs for that period. In this case, eBay will evaluate DSRs over the past 12 months instead.
As we noted earlier, any restrictions will not be applied until there is a "past 30 days" to make a determination. That would be December 18th.
With this deadline in mind, here is a seller qualification that Diamond PowerSeller smartbargains currently fails at.
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=smartbargains&
Positive Feedback (last 12 months): 86.4%
http://www2.ebay.com/aw/core/200805221603452.html
***Feedback Changes – Common Questions Answered***
Brian Burke, eBay Director Global Feedback Policy
May 22, 2008 | 04:03PM PST/PT
"ending on July 20), any PowerSeller who no longer meets the 98% threshold will no longer be eligible for PowerSeller status and benefits."
And here's the 90 day deadline qualification, which after less than 30 days Diamond PowerSeller smartbargains currently fails at.
http://www2.ebay.com/aw/core/200708131050072.html
Philipp Justus, eBay Senior Vice President, Auctions
August 13, 2007 | 10:51AM PST/PT
"Sellers who have demonstrated buyer dissatisfaction rates greater than 5% within a 90-day window are now subject to temporary 14-day restrictions in the form of selling sanctions or reduced listing volume. Sellers with dissatisfaction rates that are 10% or greater are now subject to indefinite restrictions until they improve their buyer dissatisfaction rates to less than 5%."
http://www.ebaychatter.com/the_chatter/2007/08/lynda-talgo-of-.html
Lynda Talgo, Senior Director of Global Policy Management in Trust and Safety
August 29, 2007 at 05:06 PM
Greater than 5% buyer dissatisfaction rate: A seller must have more than 5% negative and neutral feedback, as a seller, over the last 90 days to qualify, and must also receive a minimum of two negatives from unique buyers in the past 90 days.
Greater than 10% buyer dissatisfaction rate: A seller must have more than 10% negative and neutral feedback, as a seller, over the last 90 days to qualify, and must also receive a minimum of three negatives from unique buyers in the past 90 days.
According to Terapeak, as of December 1st, Diamond PowerSeller smartbargains has made their monthly sales quota.
Total Sales $5,243
Sell-Through 3.07%
We are of the opinion that eBay will do everything IT can to make Diamond PowerSeller smartbargains meet seller qualifications. Independent of whether smartbargains actually makes the qualifications.
.
http://www2.ebay.com/aw/core/200803141139352.html
"In addition, for a small number of transactions that have a higher risk of buyer dissatisfaction, we may delay the release of funds paid through PayPal. This hold will be placed on only a small percentage of transactions for up to 21 days."
John McDonald, eBay Trust & Safety, 14 March 2008
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"Actually the rule for selling standards was lowered to 4.1 some time back in October just before the original rule was to go into effect. But that doesn't seem to matter since they were still listing for at least 20 minutes after falling to a 4.0 communication DSR."