Originally Posted Mar-02-07 19:05:28 PST
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Definitely explains why there is no troll enforcement on the eBay Discussion Boards. I don't know. In some real world places*, and even non-eBay discussion groups, trolls are eradicated.
Ignoring a problem, sweeping it under the rug, etc. does not make it go away. Reading between the lines indicates eBay does not expend the resources necessary to properly manage the Discussion Boards. Poor Avery. This is one of the few eBay employees that seems to care about the 'community.'
http://forums.ebay.com/db1/thread.jspa?threadID=1000448338&start=280 Boards Policy and Moderation Q & A on 03/02/07 [email protected] |
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| First of all, I've only recently come to allow myself to even cautiously use the word "troll". Frankly, I don't like it. However, two things I have learned over time: 1) Such as thing as "trolling" exists. 2) Accusations of "troll" and "trolling" is far more prevalent than the behavior itself. And that leads me to something that I feel is important. While it is easy to label a person ("troll"), the real issue is a behavior ("trolling"). In reality, the same person might exhibit this type of behavior in the forums on one site, and be the nicest, most helpful person on another set of forums. Trolling is a behavior. And it is a behavior that is specific to getting people "riled up". Yes, it is going to sound overly simple and maybe even a bit unsympathetic for me to say that the best response is no response to this kind of behavior. But responding to someone who is deliberately trying to get you "riled up" is exactly the point of behavior. Walking away may not be the easiest thing in the world, but sometimes it is the best thing. Knowing when to respond and when not to respond is important. |
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[email protected] 
Mar-02-07 10:57 PST 311 of 421
So I mentioned a moment ago that I thought the accusations about trolling were more common than the behavior. This opinion stems in part from understanding the behavior to not be synonymous with the fellow poster who may not be the absolute sweetest person in the world.
Ok, sadly, I'm now using this word I don't like more times in this thread that perhaps the my entire life put together.
Not being overly fond of a particular person does not make them a troll. And labeling a person as a troll is either:
1) "not very nice"; or
2) Providing the very response that helps to extend disruptive activity
[email protected] Mar-02-07 11:08 PST 353 of 421
unfrozen*caveman*lawyer, for the time being, if there are really egregious situations that need to be looked into, please feel free to notify me by email. Please understand, though, that when I get "reports" by email, I really can't respond...which is why I generally don't post "please email me".
[email protected] Mar-02-07 11:2 PST 400 of 421
kangabitt, I'm not sure what I said that sounded like I can't answer email. I apologize for any confusion. I think a comment I was making earlier is that I don't usually post "please email me".
To explain further, the reason isn't because I hate email. Unfortunately, I have found that when people have emailed me about concerns rather than using the report button, it has sometimes led to frustration when I can't provide a specific response about action taken or not taken.
Actually, that reminds me of some of the posts that I noticed about presumed favoritism. One of the reasons that I am a strong proponent of process is to help ensure consistency. Yes, I get emails regularly about various types of situations on the boards. And generally I only respond to complaints in a very generic way. I am not in the position to listen to one side of an argument or take action only because of specific complaint.
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