For new newsgroup readers, these are not our forum posts. Any comments to the posters below should be made on the applicable thread, marked in bold below.
Very long thread. Providing the link and a few posts only.
Someone at eBay was blazingly fast in responding ... other threads on the subject were immediately deleted ...
Next in quick response speed are posts of probable eBay employees camouflaged as posters. Easy to spot. They're trying to change the subject. And they're essentially saying eBay is not at fault.
The speed of the eBay Security Team response at fixing this hack is ... well ... like a stampeed of raging turtles ...
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http://forums.ebay.co.uk/thread.jspa?threadID=1200089939
Home > Community > Discussion Boards > Community Question and Answer Board > Discussion
somebodys hacked my listing
rstb** (192 ) 17-02-07 21:41 GMT 17-02-07 21:41 GMT
i have listed a rover 420 gsi turbo(its the only one on ebay so easy to find)somebody has hacked the ad offering buy it now with an email address how do i get it removed,cheers
art** 17-02-07 22:12 GMT 4 of 695
Blimey - looks like the op is not the only one this has happened to:
http://search-desc.ebay.co.uk/sgissc11-gmail-com_W0QQcatrefZC5QQfbdZ1QQfclZ3QQflocZ1QQfposZB29Q207pnQQfromZR6QQfrppZ200QQfsooZ1QQfsopZ1QQfssZ0QQftrtZ1QQftrvZ1QQftsZ2QQga10244Z10425QQpfidZ0QQsaaffZafdefaultQQsacatZQ2d1QQsacurZ0QQsadisZ200QQsargnZQ2d1QQsaslcZ0QQsaslopZ1QQsasltZ2QQsatitleZsgissc11Q40gmailQ2ecomQQsofocusZbsQQsspagenameZhQ3ahQ3aadvsearchQ3aUk
Sorry if the link stretches the page, but I count 54 auctions when searching for that email addy using title and description searches. They all appear to be cars. How has the scammer hacked this many accounts? Ebay need to do something about this and fast! Get onto Livehelp op, straightaway.
art** 17-02-07 22:36 GMT 26 of 695
Right, this is getting silly now. I just found an auction that has been hacked twice - by two different scammers.
http://search-desc.ebay.co.uk/vldpower1-gmail-com_W0QQcatrefZC5QQfbdZ1QQfclZ3QQflocZ1QQfposZB29Q207pnQQfromZR6QQfrppZ200QQfsooZ1QQfsopZ1QQfssZ0QQftrtZ1QQftrvZ1QQftsZ2QQga10244Z10425QQnojsprZyQQpfidZ0QQsaaffZafdefaultQQsacatZQ2d1QQsacqyopZgeQQsacurZ0QQsadisZ200QQsargnZQ2d1QQsaslcZ0QQsaslopZ1QQsasltZ2QQsatitleZvldpower1Q40gmailQ2ecomQQsofocusZbsQQsspagenameZhQ3ahQ3aadvsearchQ3aUk
This must be the latest craze - after the oversized rubber cheque, and the phoney Second Chance Offer, we get the magic multiple hijack...
art** 17-02-07 22:49 GMT 33 of 695
The numbers are going up as we speak - 236 hacked items on that search now. This needs a techie to figure out how they are doing it and stop them. It can't be account theft - how on Earth could they be hacking accounts at that rate? They must be hacking into the pages themselves somehow.
art** 17-02-07 23:00 GMT 42 of 707
Found these so far, and haven't spent too much time searching:
[email protected]
[email protected]
[email protected]
[email protected]
I reckon this is just the tip of the iceberg. How many potential buyers have already mailed these jokers? How many more 'I sent the money but the car hasn't arrived' threads do you reckon we'll see over the coming weeks??
gadfly-calling 17-02-07 23:15 GMT 44 of 707
I've reported a few but the wretches are still listing. Add [email protected] to arthur-lager's list
gad** 17-02-07 23:23 GMT 48 of 707
sgissc13 has 195 items listed
sgissc2 has 11 items
sgissc3 has 3 items
art** 17-02-07 23:23 GMT 50 of 707
This really needs the attention of a Pink...426 auctions hacked so far, all high ticket items.
the** 18-02-07 00:44 GMT 71 of 707
This ain't "phishing", this is a massive hole in eBay security.
the** 18-02-07 00:54 GMT 76 of 707
Well, my thread on RT went AWOL on this subject, quick ain't they.
ana** 18-02-07 02:24 GMT 97 of 720
That was the search I did landrover. Then I searched for:
[email protected]
[email protected]
[email protected]
[email protected]
sgissc11 " "
sgissc12 " "
sgissc13 " "
There may even be more out there that people haven't been able to find yet. This is a serious mess!
geo** 18-02-07 02:35 GMT 100 of 720
What a nightmare.
So much for eBay's "sophisticated software" we keep hearing about.
jus** 18-02-07 02:54 GMT 106 of 720
Hiya the_jolly_gringa_giant
If you search the words "Dont forget to include the item number in your message!" ticking include item description and worldwide :|
391 last time i checked
lan** 18-02-07 03:19 GMT 121 of 721
sorry for strecting the thread
http://search-desc.ebay.co.uk/Dont-forget-to-include-the-item-number-in-your-message_W0QQfromZR41QQftsZ2QQsatitleZDontQ20forgetQ20toQ20includeQ20theQ20itemQ20numberQ20inQ20yourQ20messageQ21
lan** 18-02-07 03:25 GMT 131 of 721
WARNING
THERE IS A NEW TYPE OF SCAM ON EBAY IF YOU SEE A LISTING THAT HAS HAD THIS OR SOMTHING SIMILAR ADDED TELL THE SELLER AND REPORT TO EBAY DO NOT USE THE EMAIL
THE SCAM IS SOME SORT OF SOFWARE HACK AFFECTING THE LISTINGS & WILL LOOK LIKE THIS
On 17-Feb-07 at 16:13:24 GMT, seller added the following information:
For BUY IT NOW price contact me at: [email protected]
Dont forget to include the item number in your message!
.............................................................................
DONT USE THE EMAIL IT IS NOT THE SELLER.
PLEASE CHECK THIS OUT TO SEE WHAT THEY HAVE DONE SO FAR
http://tinyurl.com/2nmblp THIS IS ONLY ON ONE EMAIL ADDRESS THERE ARE OTHERS.
STAY SAFE
krs** 18-02-07 03:52 GMT 155 of 721
Hullo from acroos the pond...saw the cross posting on the T&S board
This was reported on both the Account Hijack and regular live help chats.
Neither seemed to concerned until I reminded them that by having PROOF of reporting the hijackings and their lack of reponse, if there is a victim in all of this, eBay is liable for it.
I've printed the searches and am creating an excel spreadsheet of the item numbers in order to contact any winners if need be.
I've got copies of both chats just in case, as well as both threads.
eBay's lack of response is just as criminal as the hackers.
Thank you all so much for all your hard work!
(Will cross post this on the us site)
lan** 18-02-07 05:17 GMT 213 of 725
they should not cancell the listings. it not the sellers
that snot going to solve the problem is it. they eill brush it under the carpet. and i a i trype i recive anought warning about contacting a seller. bstards
lan** 18-02-07 05:19 GMT 214 of 725
that spelling was carp bulldy hell.
sorry
ick** 18-02-07 05:20 GMT 215 of 725
She said that was all she could do, but to carry on reporting (!) as they had a 'dedicated team' that would look into each report. She took 12 seller id's as that was all she had time to look at before her shift ended.
k!s** (Private ) View Listings | Report 18-02-07 06:21 GMT 232 of 725
Just want to give you an update. I went to Live Help and connected with Live Help agent Nicolette in Salt Lake City. I explained the magnitude of this problem and Nicolette alerted her supervisor and the senior Live Help supervisor. I was allowed to paste in all of the listing numbers that appeared at the time I did my search and there were 396 live listings. As I pasted in the listing numbers, Nicolette acted as the intermediary and the supervisor and senior supervisor began securing the accounts. By the time I finished pasting in all of the listings, 226 accounts were still not secured, but will be.
Live Help is working as quickly as possible to secure the accounts by listing number and it is not necessary for anyone to submit webforms. I will return to Live Help in 90 minutes and begin the process again if necessary, as they are waiting for a status report from me.
lan** 18-02-07 06:23 GMT 233 of 725
well done k!ss
i have just recived this but u still dont think she understood.
Hello,
Thank you for writing to eBay. My name is Mary and I appreciate the
chance to assist you with regards to the email you received from
"zootus123", "white196", "dowler6093" and "faransaenz". I'm happy to
provide further information about the "Communication Partner Warning"
email you received.
I have checked your account and I assure you that there are no problems
with your account at this time.
Please be informed that the emails wasn't sent by eBay, and is not
endorsed by eBay in any way. It was sent by a third party using an eBay
member's account without their permission. It's likely the unauthorised
user found out the account password using a spoof email. Unfortunately
we weren't made aware of this until after this email was sent.
Once we became aware of this unauthorised activity, we took immediate
action and we are now working to restore the account to its original
owner as soon as possible. For privacy reasons, I can't give you any
further details regarding this member's account. However, I assure you
that we are doing everything we can to ensure that eBay remains a safe
and reputable place to shop.
We strongly advise you not to respond to this email. It's likely the
sender was trying to get you to buy or sell outside of the security of
the eBay website. As you know, we strongly discourage buying and selling
between eBay users outside eBay. Off-eBay purchases are not protected by
our feedback and buyer protection programmes.
How to cut down on spam emails
Make sure you take advantage of the junk email filters in your email
program to eliminate unwanted emails from your inbox.
Please continue to report spam emails from eBay members to us. You can
contact us from any eBay Help page.
Thank you again for reporting this email to us.
Kind regards,
Mary Issacs
eBay Trust & Safety
rst** (192 ) 17-02-07 21:41 GMT
i have listed a rover 420 gsi turbo(its the only one on ebay so easy to find)somebody has hacked the ad offering buy it now with an email address how do i get it removed,cheers
k!s** 18-02-07 10:00 GMT 353 of 736
These thieves didn't make any money on this. They did it intentionally as a diversion for something else they are doing that we haven't found yet. They know that that eBay's manpower is tied up securing these single listings on accounts. The question is, what are they up to?
By the way, we figured out how this happened. The thieves hacked any account that has a third-party association on it, like Andale. It could be any TPA. A thief does not need to know the password of the eBay account to load listings if he can get into the TPA, and there is definitely a vulnerability there. Listings can also be revised through the TPA. So, if you use a TPA, please disable that feature on your account.
k!s** 18-02-07 10:11 GMT 365 of 739
I am not technical enough to know, so I had to rely on someone else's expertise to get the information. But, we don't think it is any particular TPA, we think it could be many of them or all of them. We are confident that is where the hole is.
We saw this problem earlier in the week, and saw the hijackers just sitting in many accounts. This was coming up on our email search reports. The commonality at the time is that each of these accounts had those scrolling pictures at the bottom to show other listings. We believe the hole was coming through there, but didn't have any proof, just suspicions.
When I spoke to Live Help tonight it was confirmed that the accounts that were hacked all have third party associations. Hopefully, they will all be disabled, but it still means that the hijackers can hack other accounts that have TPAs.
the** 18-02-07 10:20 GMT 370 of 739
What I meant to say in #369 is that I think TPAs are a potential security weakness, simply because people are not encouraged to keep an eye on them. I don't think that the mechanism itself is flawed.
People get advised to change passwords, make them strong, never click on links, etc all the time.
Perhaps we should start adding checking TPAs to that list, to encourage people to be vigilant.
k!s** 18-02-07 10:33 GMT 383 of 739
The TPA is flawed because to upload to eBay you do not need the eBay password. eBay discontinued that.
This excerpt is from the Auction Bytes article from February 17th.
In 2004, eBay implemented the Authentication and Authorization program, a security measure that eliminates the need for users to give their eBay passwords to third-party vendors.
auctiontrax (2 ) View Listings | Report 18-02-07 10:36 GMT 384 of 739
Kissoff,
See the new thread I have done explaining TPA's please.
TPA's are NOT flawed, an ebay password is required to create the TPA!
pre** 18-02-07 10:41 GMT 387 of 739
kiss - they were probably compromised months ago -
lil** 18-02-07 10:42 GMT 389 of 739
Kiss, it is likely that the passwords etc have been in the hands of the hijackers for a while.
They have obviously decided that a mass hijack has a better chance of overwhelming Ebay T&S
k!s** 18-02-07 10:48 GMT 391 of 739
I don't believe that in the least. It is more time consuming to hack individual listings and revise them. Think of all the coordination it would take to find all of those accounts, with listings on them, just to hack 1 listing on each account? I don't give the hackers enough credit to pick and choose and do all of that research.
As long as the TPA is established, a password is not needed later. If you can find the vulnerability to get into the TPA as a whole, then every account that has the TPA is at the hacker's disposal.
k!s** 18-02-07 10:50 GMT 392 of 739
womble, and after all of these phish/spoof compromises, all of these particular accounts just happened to have at least 1 active listing on the same day. That's quite a bit of coordination.
auctiontrax (2 ) View Listings | Report 18-02-07 10:50 GMT 393 of 739
k!ssoff
This where a little knowledge is dangerous, sorry.
You said :
As long as the TPA is established, a password is not needed later. If you can find the vulnerability to get into the TPA as a whole, then every account that has the TPA is at the hacker's disposal.
See this thread as to why you are way off the mark :
http://forums.ebay.co.uk/thread.jspa?threadID=1200090025&tstart=0&mod=1171795546973
We make eBay Bidding and Searching easier and better :^O
auctiontrax (2 ) View Listings | Report 18-02-07 10:54 GMT 395 of 739
sioux_southsea
No it simply means eBay are preventing you from communicating with another ebay user when you are not involved in a transaction with them!
We make eBay Bidding and Searching easier and better :^O
sut** 18-02-07 11:01 GMT 401 of 757
auctiontrax
Even if the information is encrypted could you not sit and sniff ports? You would not need to know which account the information is for only that it is the packet exchange necessary.
Sit there for awhile and collect packets and then at a later time simply send the information to add to a listing. The token itself may be encrypted but if you capture this and then spoof a server as the TPA... Well I don't see how you couldn't be successful.
Please explain how this is not possible in your perspective.
auctiontrax (2 ) View Listings | Report 18-02-07 11:03 GMT 403 of 757
migsie_post
Please, don't spread this hysteria any further, when it is simply a case of some ebay users, now or in the past fallen for a basic phising email or web page, and the phisher is now starting to use the data they have.
We make eBay Bidding and Searching easier and better :^O
sca** 18-02-07 11:41 GMT 419 of 757
I'm sorry to disagree with auctiontrax here but have you ever heard of the 'Legendary Vladuz' who hacked into eBay.de a few weeks ago and even took over the account of an eBay pink to post on the German discussion boards?
http://www.pheebay.com/blog/2007/02/scams-scammers-and-legendary-vladuz-on.html
This is primarily a security problem ... not only that but a second list of more up-to-date eBay ids and passwords appeared on the web at the end of last week, after the first one had been removed (it contained info from pre 2000 I understand) http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/comments/2007/2/1171726205.html
the** 18-02-07 12:08 GMT 426 of 757
Funny innit, you guys have brought this to the attention of eBay in the correct manner and all credit to you.
EBay could, no SHOULD have dealt with this by now, they have all the (sophisticated) software, they have the staff, they have the power to have dealt with this at the drop of a hat.
Yet here we/you are over 14 hours later and there are still a multitude of corrupted listings still running.
Tell me, how is your faith in eBay now as a "Safe Environment To Trade"?
Gutted!
the** 18-02-07 12:19 GMT 428 of 757
EBay have the facilities and power to stop this, you have to ask yourself why they have not and also why there has been no world wide announcement or cautionary warning.
I bet eBays small competitors are going to experiance another welcome influx.
rst** (192 ) 17-02-07 21:41 GMT
i have listed a rover 420 gsi turbo(its the only one on ebay so easy to find)somebody has hacked the ad offering buy it now with an email address how do i get it removed,cheers
jin** 18-02-07 13:12 GMT 455 of 767
#454
They're changing the emails. Go on the word search string.
rob** 18-02-07 13:29 GMT 467 of 767
Ebays famous anti shill bidding software is featured on that page...and ebays VPN...and an "account takeover tool" which seems to be able to harvest the details of ebay members ready for hijacking...
art** 18-02-07 13:39 GMT 481 of 771
470 - unfortunately eBay won't have to deal with any of this. Anyone who actually emails the scammer for his Buy It Now price, and subsequently loses their money, will have done an 'off eBay deal' and eBay will not be interested in the slightest. The fact that the scammer used eBays facilities to perpetrate the fraud is incidental, and eBay will blame it on poor user security.
I for one am not convinced that individual users are to blame here - particularly in light of at least one hacker being able to take over an ebay pink id and post on a forum with it to prove it possible. I don't believe for a second that an eBay Pink would fall for a phishing email. They'd be out of a job so fast their feet wouldn't touch the ground!
auctiontrax (2 ) View Listings | Report 18-02-07 13:56 GMT 497 of 771
..............all is becoming a little clearer to me now, as I have expressed my doubts on eBay being hacked.
What is clear is that an ebay employee has been phished, and it is not within the realms of a possibility this could happen.they could have simply responded to a users email to see about 'this auction' and been presented with a log in screen, a phishing one, they entered their details, and were then forwarded to the auction, just like we normally are - they were set up by the phisher.
The phisher then has the employees details, and given that employees have many varied levels of access to ebay data, they got lucky and were able to access certain user details................ !
We make eBay Bidding and Searching easier and better :^O
sof** 18-02-07 14:19 GMT 528 of 780
No it was from PauL1234racing - Should have realised his ID and the name he put in the email where far to unlike to be real
Heres the message.
Question from paul1234racing
paul1234racing( 27)
Positive feedback: 90.9%
Member since: 03-May-03
Location: Gloucestershire, United Kingdom
Registered on: www.ebay.co.uk
Item: 1998 FORD MONDEO VERONA BLUE With Tax and MOT (250084259576)
This message was sent while the listing was active.
paul1234racing is a potential buyer.
Hello,
My name is Ace Schmidt.
I just saw this item of yours and I remember seeing the same item two days ago, take a look:
H88p://search.shipping.ebay.com/?fcid=1&fpos=90210&vlm=1&requesturl=http%3A%2F%2Fsearch-completed.ebay.mydyn.net/ws/eBayISAPI.dll.php?SignIn&UsingSSL=1&pUserId=&co_partnerId=2&siteid=0&save=Save
sof** 18-02-07 14:50 GMT 559 of 780
Well Live chat just ended the auction, not much help at all really.
Then tried to explain phishing to me.
sca** 18-02-07 15:24 GMT 602 of 785
canis*latrans you can say twaddle as much as you like, the screenshots are out there on the web and the links to them have already been given in this thread.
Vladuz was interested in selling his hacking into eBay programme and, for all we know, maybe he has already had a number of takers for it, causing a spate of hacks.
I repeat, it is not necessary to have signed in through a spoof email or any other such spoof in order to be deprived of the control of your account.
Perhaps if you can't wrap your head around that you would be able to explain quite how so suddenly there is a massive spate of these particular types of hack/hijack all looking the same.
I'd really like to hear your sensible explanation, not just the general (and eBay) line that the account holders must be responsible for the compromise of their accounts. EBay would love everyone to believe this as then it isn't their responsibility and they can't be held liable for the holes in their systems.
Sorry but it's true, eBay is hackable and has been hacked.
sca** 18-02-07 15:33 GMT 610 of 785
I'm pretty sure I remember seeing that .co.uk doesn't have much of a T&S staff at the weekends, possibly you'd be better reporting the lot to T&S at the .com site.
And why has there not been a pink presence on this thread :|
nar** 18-02-07 15:40 GMT 617 of 785
Yes, it's quite a big problem, but it peaked at around 500 listings, if I've read right.
If somebody has worked out a way of generally accessing any listing they want, though, this is microscopic as a proportion of all the available high value listings, particularly in the US, so why would they be so cautious? I still think using stored phished data is the most likely method.
Good work by everybody who worked on getting listings pulled :)
lil** 18-02-07 15:56 GMT 633 of 785
#627
If it was due to phishing you wouldnt have the takeover off accounts that have been dormant for many months or years , although in this case it isnt hijacked accounts . And thats a loophole that ebay could easily close but wont
Do you honestly think an operation on this scale has been organised overnight ?:|
These accounts have been harvested over months, the fact that they have all gone live over this weekend, only indicates, that whoever is behind this, decided the time was right.
If they had dribbled the listings as and when they ' hijacked' the account, it would not have impacted on Ebay's security, the way it has . Thereby increasing their chances of getting caught.
It's fairly clear, they were banking on a small % getting through, but we are still talking millions f pounds/dollars
hav** (30 ) View Listings | Report 18-02-07 16:06 GMT 653 of 790
There's something that's not adding up to me, whether you subscibe to the "eBay security hacked" or "many eBay accounts phished" theory -
- Most of the altered listings are for cars (I know, nt all, but I'm looking for a majority pattern here)
- Most car buyers would not pay in advance for a car until they had seen it (at least I'd hope that was true).
- How can the hacker(/s) hope to benefit from this mass-hack?
- If it was to scam bidders out of cash, surely they would use high-value electrical items that could be sent by post / courier?
- So, ifit wasn't to net cash, is it:
1) A demonstration that they can mess up a significant number of eBay auctions in a short time-scale?
2) A blackmain threat to eBay?
3) A simple equivalent to a Denial of Service Attack - to get eBay rushing around?
4) A diversionary tactic to get eBay in one place while they did something else?
5) A "first-flush" designed to net many more eBay accounts by getting e-mail addresses to send phishing e-mails to? If this is true, what might be the scale of the next attack?
6) A Dress-Rehearsal for a big push later on a category where they could net much cash?
7) Or something else .................
All of this is conjecture, but what else can an uninformed Community do?
sca** 18-02-07 16:37 GMT 683 of 791
Never before have I seen a scammer simply take over a couple of listings on each of so many accounts. I just did a search for one of the email addresses being used and it still returns about 8 items (all categories) for that email addy all motor vehicles of one kind or another, one of the accounts is actually -1 feedback and two items showing that email address.
I have the distinct impression this is merely a demonstration of what is possible.
sca** 18-02-07 16:43 GMT 687 of 791
From what was said about the 'accidentally' published lists, the first was old info from before 2000 but the second was more recent info. Where that is/was I don't really know as I understand it was taken down when drawn to the company's attention by a journalist.
Of course, it could be cached in a search engine somewhere.
ringo_f25 18-02-07 16:57 GMT 706 of 791
Well there are still 75 listings up and running - and TnS seemed to have fallen asleep!
jin** (11 ) View Listings | Report 18-02-07 17:13 GMT 728 of 798
For goodness sake, Looks like hysteria is developing here. Change your password regularly, keep your computer clean with regular housekeeping and you should be fine.
cit** 18-02-07 17:17 GMT 734 of 798
Here's what's happening at ebay:-
"What are we gonna do about this?"
"How're we gonna play it you mean?"
"We can't DO anything."
"How's the market gonna react to this?"
"Depends how we play it?"
"Right, I've made a decision, here's what we're gonna do. We're gonna say it was done as a result of a phishing excercise done over a long period and in spite of ALL out warnings, people responded. Then, in spite of ALL out warnings people STILL went ahead with off-ebay deals and that everyone knows that ebay is a safe place to trade particularly as we've introduced the new system which safeguards Member IDs. Yes, that will go down well."
Yes, that line WILL go down really well, just like the Titanic....... and that was unsinkable too.
rin** 18-02-07 17:20 GMT 737 of 798
T&S have obviously given up on this lot. There has been no movement for nearly an hour.
Okay let's try 1st past the posts idea - report for fee evasion this time (off eBay sale)
There are 74 MINUS THE NEWLY LISTED ITEM THIS AFTERNOON TOWARDS THE BOTTOM.
http://tinyurl.com/2nm9pn
Anyone ready to have a go and report again?
cit** 18-02-07 17:31 GMT 756 of 798
As an addition to #747, a friend has said that I should have likened ebay to the Belgrano sinking.
My reply was:-
"No, because the Belgrano was sunk accurately and deliberately.
The Titanic was sunk by bad material, over-confidence, ineptitude and lack of safety measures. Heck, I just described ebay."
mig** 18-02-07 17:45 GMT 778 of 806
#771 - jj - I have to have a wry smile at up the line - surely the top of the line should have been out of bed at 4am this morning dealing with this?
In any decent company they would have been - I find it totally unbelievable - nothing - not even a pink post - no message nowt nowt nowt.
Just unbelievable.
sca** 18-02-07 18:00 GMT 807 of 808
B-) I did say the same earlier in the thread but it's been moving along here at such a pace that it will be buried back there somewhere B-)
Remember it for the future though, they seem to have more T&S staff in the US and they work longer hours too by the looks of it. You seem to be able to reach them at any time.
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