EventHorizon1984 Log

eBay General Announcements - ***A Message from Brian Burke – A Look at Detailed Seller Ratings Data & Other Feedback News***

http://www2.ebay.com/aw/core/200710.shtml#2007-10-10135549

***A Message from Brian Burke – A Look at Detailed Seller Ratings Data & Other Feedback News***

October 10, 2007 | 01:59PM PST/PT

 

Brian Burke

Hi everyone – this is Brian Burke from the Trust & Safety Feedback team. It's been about six months since we began introducing Detailed Seller Ratings (DSRs), and I felt it was time to provide a brief update to let you know more about the progress and results we're seeing with DSR data.

DSR adoption rates
We're delighted that buyers are leaving detailed seller ratings over 72% of the time. In some countries, such as Australia, daily adoption rates are above 80%. In addition, the overall rate of Feedback being left remains at 70%. This is a positive result, because it shows that the introduction of DSRs has not had any negative impact on buyers' willingness to leave Feedback.

 

A look at marketplace DSR scores
With over six months of data, the DSR scores for eBay.com are showing some healthy early patterns. Our data proves the vast majority of our sellers perform well in satisfying their buyers.

Below is a table with a breakdown of DSR scores by seller percentile. The median score reflects the score that a seller in the middle would get, if sellers were ranked by their buyers from best to worst. As you can see, scores are 4.8 for most categories and 4.6 for shipping costs.

 

	Bottom 10% of Sellers	Bottom 25% of Sellers	Median Seller	Top 25% of Sellers	Top 10% of Sellers
Item as Described	4.6	4.7	4.8	4.9	5.0
Communication	4.5	4.7	4.8	4.9	4.9
Shipping Time	4.3	4.6	4.8	4.9	4.9
S&H Charge	4.3	4.5	4.6	4.8	4.8

Using DSRs
Detailed Seller Ratings are a measurement of buyer satisfaction, and they give sellers a tool they can use to evaluate how they are performing. When an individual set of DSRs (visible to sellers by mousing over the stars in their profile) is compared with the chart above, sellers can get a sense of how well they are performing compared to the marketplace as a whole. Sellers with scores lower than the median can take advantage of this data – which is provided by buyers across the marketplace - to reevaluate and adjust their business practices.

As we look to ensure that buyers have great experiences on eBay, we will be leveraging this DSR data in several ways in 2008: to help us evaluate seller performance, to determine PowerSeller eligibility and the benefits associated with the PowerSeller Program, and to influence priority in search results.

Other Feedback news – Removing Item Title from Buyer Profile page
Last spring, the inclusion of the item title on the "Feedback as a Buyer" page brought immediate controversy. Buyers viewed this as an invasion of privacy, even though this information is readily available through advanced search. Sellers complained because they feared buyers would not bid/buy, since no other e-commerce site includes buyer purchase history so prevalently.

We surveyed buyers and over a third of them were concerned or extremely concerned with the visibility of this information on the "Feedback as a Buyer" page. So, effective today, we will be removing the item title from this page.

You'll be hearing more about the use of DSRs in the future, so please stay tuned.

Sincerely,

Brian Burke
Director, Global Feedback Policy

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http://www2.ebay.com/aw/uk/200710101044512.html

***Update on Feedback: Detailed Seller Ratings***
10 October, 2007 | 10:04PM BST

 

We are pleased to provide a brief update on the Detailed Seller Ratings (DSRs) introduced about 6 months ago.

 

DSR adoption rates
We’re delighted that buyers are leaving detailed seller ratings over 78% of the time. In addition, the overall rate of Feedback being left remains at 70%. This is a positive result, because it shows that the introduction of DSRs has not had any negative impact on buyers’ willingness to leave Feedback.

 

A look at marketplace DSR scores
With over six months of data, the DSR scores for eBay.co.uk are showing some healthy early patterns. Our data prove the vast majority of our sellers perform well in satisfying their buyers.

 

Below is a table with a breakdown of DSR scores by seller percentile. The median score reflects the score that a seller in the middle would get, if sellers were ranked by their buyers from best to worst. As you can see, the scores are quite high, with 4.8 for most items and 4.6 for shipping costs.

 

	Bottom 10% of sellers	Bottom 25% of sellers	Median seller	Top 25% of sellers	Top 10% of sellers.
Item As Described	4.6	4.7	4.8	4.9	4.9
Communication	4.5	4.6	4.8	4.9	4.9
Shipping Time	4.3	4.6	4.7	4.9	4.9
S & H Charge	4.3	4.5	4.6	4.7	4.8

 

 

Using DSRs
Detailed Seller Ratings are a measurement of buyer satisfaction, and they give sellers a tool they can use to evaluate how they are performing. When an individual set of DSRs (visible to sellers by mousing over the stars in their profile) is compared with the chart above, sellers can get a sense of how well they are performing compared to the marketplace as a whole. Sellers with scores lower than the median can take advantage of this data – which is provided by buyers across the marketplace -- to reevaluate and adjust their business practices.

 

As we look to ensure that buyers have great experiences on eBay, we will be leveraging this DSR data in several ways in 2008: to help us evaluate seller performance, as criteria for seller benefits such as PowerSeller eligibility and other rewards, and for prioritising search results.

 

Regards,

 

The eBay Team

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http://forums.ebay.co.uk/thread.jspa?messageID=1204324203&forumID=15#1204324203
eBay.co.uk and eBay.ie PowerSellers' Discussion Board
DSR figures to affect search results.

[email protected]   15-10-07 18:23 BST   134 of 193
Evening everyone,

Thanks for your comments on this thread, which is being read with great interest.

We set up feedback mechanisms for buyers and sellers to use as they see fit. We didn't rig the original feedback system so that the 98% of sellers scored over 98% - that's just how it turned out. Nor did we rig the new detailed system so that so many 5-star ratings would be handed out - that's just how it turned out.

For the most part, these high scores reflect the simple fact that sellers on eBay largely do an excellent job and please buyers in most transactions. That's great, and we're not about to intervene in the system to push buyers to score sellers more harshly or less harshly. It is what it is, and sellers have an equal chance of benefiting or suffering from this (or almost any) system and the way that buyers use it.

We will move gingerly into advantaging and disadvantaging certain sellers based on these DSRs, with small-scale testing to understand exactly the effect that they have when factored into search results ranking.

However, we are very clear we are not serving our buyers well if we allow the small group of sellers who fall into the bottom couple of percentiles of scores on postage costs, or postage speed, or communication, or accuracy of description to have the same level of visibility and access to buyers as other sellers do.

Cheers
Richard

PS Ebays hampster driven techies have problems getting the basics right so what makes you think they can manage anything so sophisticated?

This sort of witless and casually insulting comment will only lead to other points that you make being discarded or ignored. Please refrain from talking about eBay staff like this - it hardly fosters a productive and positive atmosphere for communication.

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http://forums.ebay.co.uk/thread.jspa?messageID=1204389652&forumID=15#1204389652
eBay.co.uk and eBay.ie PowerSellers' Discussion Board
Pinks, a question re the details seller ratings

[email protected]  24-10-07 18:34 BST 50 of 92
Evening all,

The point of any rating system is that it offers a spread. In the case of the DSRs, the spread may be small, but there's a spread nonetheless (and I think it'll widen a little as buyers get used to the anonymity of DSRs). There are still sellers who are 'among the best' in particular areas, and sellers who are 'among the worst'. The fact that the gap between 'best' and 'worst' may only be 0.5 points is somewhat irrelevant - it still represents many more buyers expressing their dissatisfaction.

So, given that we have ways of identifying sellers who are 'worst' and 'best' that are consistent and fair in aggregate, why shouldn't we use them to penalise the 'worst' and advantage the 'best'. If you administer a marketplace, as we do, then you're in the business of improving things for buyers by improving things for good sellers.

What those penalties and advantages will be is currently subject to testing. But to close with the favourite statement of totalitarian regimes everywhere: 'those who have nothing to hide have nothing to fear'.

Cheers
Richard

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http://forums.ebay.co.uk/thread.jspa?messageID=1204508190&forumID=15&anticache=1199354136436
eBay.co.uk and eBay.ie PowerSellers' Discussion Board
Using Detailed Seller Ratings in search

[email protected]      13-11-07 09:18 GMT
Good morning Powersellers,

I wanted to sound you out about something that's currently under discussion at eBay Towers - 'excessive shipping'.

We know from our analysis of detailed seller ratings that, for any given rating, only 1-2% of sellers have an average score below 4.0 (I'd rather the spread was larger, but there you go). In the case of the 'postage & packing charges' DSR, these 1-2% of sellers in turn account for about a third of buyer complaints.

So, we're thinking of taking dramatic action against them. In particular, we're considering changing the way that search results are sorted so that listings from sellers with a P&P DSR below 4.0 always appear at the bottom of the page.

What do you think of this? Harsh? Fair? Workable? Unworkable? I'd be grateful to hear your views.

Cheers
Richard

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[email protected]    13-11-07 10:29 GMT  20 of 115
Just one note from me at this point: in proposing 4.0 as a cut-off I'm including only the bottom 1-2% of sellers.

Those sellers are the bottom 1-2% for a reason - not because the odd buyer is harsh in their assessment, but because they are systematically gouging on postage costs.

Yes, of course you get the odd buyer who gives a '4' even when postage is free, but such things affect all sellers equally. Here we're talking about the bottom 1-2% of sellers relative to all other sellers. These are the bad apples, not innocent victims of mean buyers.

Cheers
Richard

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http://www2.ebay.com/aw/uk/200712.shtml#2007-12-05161823

***Clamping Down on Unfair Postage & Packaging Charges***      
       
05 December, 2007 | 04:20PM GMT

We pride ourselves on bringing sellers a large audience of engaged, active buyers. In the last month alone, almost 15 million people visited eBay.co.uk looking for great deals on all manner of items.

Over the last year we’ve been asking those buyers who have left eBay, or who no longer buy as much as they used to, why they did so. One of the most common reasons cited was the prominence of sellers who clearly overcharge for postage & packaging on their items.

The introduction of Detailed Seller Ratings on the site earlier this year allows us to identify clearly those sellers who are consistently rated poorly by buyers for postage & packaging charges. As a result, we’ll shortly be introducing changes to the way that we display search results based on Detailed Seller Ratings for postage & packaging charges.

For the vast majority of sellers, this will mean that your items will continue to be featured as normal in search results.

However, those sellers who consistently receive the lowest scores on postage & packaging costs will receive considerably reduced visibility in default search results by appearing much further down the list of items. This will apply to sellers whose Detailed Seller Ratings for postage & packaging are 3.9 or below, which accounts for roughly 0.5% of all sellers on the site.

This small group of sellers are responsible for a hugely disproportionate number of buyer complaints about overcharging for postage & packaging, and taint the vast majority of good sellers who buyers agree are charging fairly.

We will be introducing these changes during the week beginning December 17th, after the main Christmas trading period is over, and we encourage all sellers to continue to review their postage and packaging charges to make sure these are as fairly priced as possible.

We expect to make further changes to the display of search results to protect buyers in 2008, including extending the use of Detailed Seller Ratings to other areas of concern for buyers.

You can comment on and ask questions about this change here.

Regards,

The eBay Team

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http://forums.ebay.co.uk/thread.jspa?messageID=1103495690&forumID=15#1103495690
eBay.co.uk and eBay.ie PowerSellers' Discussion Board
eBay to clamp down on Excessive P&P

[email protected]  07-12-07 17:50 GMT 48 of 56
Thanks for the comments, everyone - a breath of fresh air and reason. Sorry I haven't posted on the topic here.

There are about 25 UK Powersellers affected by this - most of you are well clear of the threshold and will always be so even if we tweak it up a little in the future.

Cheers
Richard

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http://forums.ebay.co.uk/thread.jspa?messageID=1204700828&forumID=15#1204700828
eBay.co.uk and eBay.ie PowerSellers' Discussion Board
DSRWATCH - A great way to check up on yourself and your competitors DSR's

forbigboys  (21856 )   12-12-07 18:15 GMT
http://www.dsrwatch.com/

A great little tool from ChannelAdvisor gives accuracy to 100ths.

.

[email protected]  13-12-07 08:23 GMT  35 of 141

eBay are going to hate this

Nonsense, we love it. Anything that gets big sellers to focus more on their DSRs is a pretty good thing by us.


If a rating of 4.91 puts you in the top 10%, 4.90% in the top quartile and 4.89% shoves you back down to the medium 50% THIS IS NOT MEANINGFUL DATA.

Just because the spread isn't huge isn't the same thing as saying that differences in ratings aren't statistically significant. With the number of ratings that Powersellers get, over time the relative distribution between you and your fellow sellers is pretty fair, IMHO.
And we're very comfortable with implementing a system of penalties (and rewards...) based on the aggregated opinions of your buyers. And if you're focused on customer service and respect your buyers, so should you be.

Cheers
Richard

 

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http://www2.ebay.com/aw/uk/200712201050062.html

***Clamping Down on Unfair Postage & Packaging Charges: First Phase Now Live***
20 December, 2007 | 10:51AM GMT

We announced a couple of weeks ago that we would be significantly reducing the visibility of listings from sellers with very low Detailed Seller Ratings (DSRs) for postage & packaging.

We are pleased to announce that this change is now live. From now on, all listings from sellers with a DSR for postage and packaging of 3.9 or lower will be displayed at the bottom of search results, below listings from all other sellers.

This affects a tiny minority - roughly 0.5% - of all sellers on the site.  All other sellers will be unaffected by this change.

We are introducing this change as a first step towards curbing excessive postage and packaging charges on the site. These excessive charges deter buyers from continuing to make their purchases on eBay, and harm the success of the vast majority of good sellers on the site.

We encourage all sellers to review their DSRs regularly and to ensure that their postage and packaging is fairly priced.

We plan to make further changes to the display of search results to protect buyers during 2008, including extending the use of Detailed Seller Ratings to other areas of concern for buyers, and we will announce these in due course.

Regards,

The eBay Team

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http://forums.ebay.co.uk/thread.jspa?tstart=0&threadID=1100134533&mod=1199381660042&anticache=1199389062046
Community Question and Answer Board
Clamping down on unfair P&P charges: Comments now it's live

[email protected]      20-12-07 11:55 GMT
Morning everyone,

This change is now live. I've locked the second 'Day 2' thread on this topic, and will keep it pinned for a while so that those who want to can read and refer to it.

I'd be grateful for your comments on the changes to search results now that they're live. Searching for 'Buddha' in Antiques is one way to see them in action (though you may need to clear cookies first).

I stress that we're focusing only on the exorbitant P&P over-chargers, but also that this is just a first step, with more to come in 2008.

Best regards
Richard

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FYI apologist itspostingtime posts spin and damage control for eBay ...

http://forums.ebay.com/db2/thread.jspa?messageID=2008307821&forumID=21&x#2008307821

itspostingtime  (2 ) View Listings | Report       Nov-18-07 16:24 PST       119 of 227
Because eBAY seems set on dealing with the bottom 5% (not 10%) I would like them to show us the star number of that bottom 5 -- I am guessing it will be mid 3's at best --


I have tried making this same point, but mostly been ignored. Maybe you'll have better luck.

The problem is, people are making an ASSUMPTION that has never been proven. Mathematically, just as there is a top ten percent, there is a bottom ten percent. that's just math, nothing more.

What IMPORTANCE to attach to the bottom ten percent is for eBay to decide.

People are ASSUMING that ebay has decided that those in the bottom 10% will be in some way disadvantaged by eBay. And there's no question that eBay has indicated that DSL will be used in some fashion. ebay has been clear on that.

But NOWHERE has eBay said the cutoff point will be at TEN percent.

People are ASSUMING that is the cutoff point, but I defy anyone to show me where eBay has stated that.

I believe eBay may use the bottom 5 per cent, or even lower. And as you note, that would , of mathematical necessity, mean a lower DSR than the bottom ten percent DSR figure.

So the problem here is people are making a totally unwarranted ASSUMPTION about the EFFECT of being in the bottom ten percent.


http://forums.ebay.com/db2/thread.jspa?messageID=2008566855&forumID=21&x#2008566855

itspostingtime  (2 ) View Listings | Report       Dec-12-07 08:29 PST       10 of 11
Thank you Carl....I just tried making this same point in another DSR thread. I've said over and over again, ever since the DSR "Chart" was provided, that we should not ASSUME that those particular tiers have anything to do with disadvantaging sellers. ebay could have chosen ten tiers to show us, or fifty , or whatever.

That chart had one purpose only: to give us all some idea of where we stand relative to other sellers.

At no time did ebay EVER say that THOSE five tiers were the tiers ebay was going to use to determine disadvantaging.

I think Wingo is doing the seller community a disservice by claiming that the tiers have any real relevance to the issue of disadvantaging. he is making the same unwarranted assumption so many here have been making, and he really should know better.

http://forums.ebay.com/db2/thread.jspa?messageID=1011197436&forumID=21&x#1011197436

itspostingtime  (2 ) View Listings | Report       Dec-12-07 09:17 PST       34 of 87
linda,

Yes, ebay said it would use DSRs in determining search placement. I'm not disputing that.


But NO ebay did not say THOSE FIVE TIERS would be used.

You are making an ASSUMPTION.

Look, there are two separate things here.



The problem is, people are looking at that chart eBay provided, and pointing to the bottom 10 or even 25% and ASSUMING that one or both of those tiers will be disadvantaged.

To put it another way: eBay said it would use the DSR stars, but it did NOT say it would use the five tiers shown in the chart.

You are not wrong to say that eBay will use DSR, but you are wrong when you say that it will be the bottom ten percent that will be disadvantaged.....ebay said it will use the DSrs, but it did not say anything about what the cutoff point would be.

As I've said, we have one announcement from eBay, in the UK, and that does NOT use the bottom 10%...it uses the bottom .5%.

Really, I wish ebay had never posted that chart, because so many people...including Wingo....have made the totally unwarranted assumption that those five tiers have some great significance in terms of disadvantaging sellers. But they don't.

People are getting alarmed about this when there's no need to be: "Oh my, what if I fall into the bottom ten per cent? I'll be disadvantaged!!!!"

We don't have a shred of evidence to support the idea that the bottom ten per cent is the group that will be disadvantaged.  

http://forums.ebay.com/db2/thread.jspa?threadID=2000491006&start=0

itspostingtime  (2 ) View Listings | Report       Jan-02-08 08:36 PST       3 of 47
With eBay poised to begin favoring higher-rated sellers in search results, it appears many of its highest-volume sellers will soon get reduced exposure on the site.

More alarmist speculation from Ina Steiner, without any basis in fact.

itspostingtime  (2 ) View Listings | Report       Jan-02-08 15:57 PST       40 of 47
            minny:

What you are referring to is the one actual announcement eBay has made so far in terms of actually implementing a policy that disadvantages sellers in terms of search results.

That was in the UK, and it has to do with the S&H rating. To fall into the disadvantaged category, a seller has to have a 3.9 or less, and, according to ebay, only the lowest one half of the lowest one per cent of sellers fits into that category.

Here's the announcement:

http://www2.ebay.com/aw/uk/200712201050062.html

In other words, in the one instance in which we actually KNOW what cut off point eBay is using, it's not----as some keep insisting, contrary to all evidence---the lowest 25% or lowest 10%, it's the lowest one half percent.

Now, let's see a show of hands....how many posters here are really in any danger of being in the bottom one half of one percent of all ebay sellers?

"None" is my guess.

For the umpteenth time: ebay provided the chart to let us know how we compare to other sellers. eBay has NEVER said that any particular chart percentile will have any particular consequence (such as the bottom 10% will be disadvantaged) I've been pointing this out since the chart was first published. yes, ebay said DSRs will be used in the future, but eBay did NOT say anything about the particular divisions shown on the chart.

itspostingtime  (2 ) View Listings | Report       Jan-02-08 17:40 PST       44 of 47
cumos,

Can you please show me an actual statement from ebay that says eBay intends to advantage the top 10% in search results?

I've never seen such a statement.

I've seen plenty of people saying that, just as plenty of people have been saying that the bottom 10 or 25% will be disadvantaged,a statement for which there is no proof.

Yes, eBay has indicated some sellers may be advantaged in search results....but precisely how, or just what cut off point ebay will use....as far as I know, ebay has said nothing about that.

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From eBay Trust & Safety (Safe Harbor) Forum - I demand an explanation!

For new newsgroup readers, these are not our forum posts. Any comments to the posters below should be made on the applicable thread, marked in bold below.

eBay's PR hack, viva_elzonoblanco is no longer useful to them and Not a registered user

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From eBay Trust & Safety (Safe Harbor) Forum
I demand an explanation!
http://forums.ebay.com/db2/thread.jspa?messageID=2007885309&forumID=107&x#2007885309

http://209.85.173.104/search?q=cache:Q39c0z1VBLYJ:forums.ebay.com/db2/thread.jspa%3FthreadID%3D2000445800%26tstart%3D0%26mod%3D1191644097837+viva_elzonoblanco
http://209.85.173.104/search?q=cache:eegSMoE41U4J:forums.ebay.com/db2/thread.jspa%3FthreadID%3D2000445800%26tstart%3D720%26mod%3D1192405067704+viva_elzonoblanco

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fenton.smith  (106 ) View Listings | Report     Oct-05-07 17:40 PDT
Of course, I won't get one.

Imagine my shock, when after being off the board for a couple of hours, and then signing in again, I was greeted with a message saying that I'd been NARUed for SNP. The message on the login screen said that I'd been sent an explanation to my email address. Of course, there was none. I looked around and was directed to a page to pay my selling fees. The only problem was that my account balance was zero and eBay wouldn't accept a payment of 0.00. I then tried to pay 0.01 and went to PayPal, but for some reason couldn't log in. I then exited the browser and went straight into PayPal and checked my account only to find that everything was OK.

I did check my feedback page and, yes, indeed, I was NARU. I then checked around my account and found nothing amiss.


Then, about a half hour later I got this:

eBay sent this message to Fenton Smith (fenton.smith).
Your registered name is included to show this message originated from eBay.
Learn more:
http://pages.ebay.com/help/confidence/name-userid-emails.html

-----------------------------------------------------------------

-----------------------------------------------------------------
RNO NOTICE: eBay Registration Reinstatement ( )
-----------------------------------------------------------------
Dear ,

We are happy to inform you that your eBay account is now reinstated. Please note that any listings or bids that were cancelled with your account cannot
be reinstated.

*Please do not reply to this email. If you have additional questions, billing inquiries, or concerns pertaining to the status of another account you own,
please visit the eBay Help system for information and access to assistance from eBay Customer Support. You can visit our Help system by clicking on the
"Help" button at the top of every eBay page.



Especially strange since I never sell on this account. So, guys and gals, you may have a rude shock in your future.



Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

Previous   1 | 2 | 3   Next See last post
94 replies     Date posted     Reply #

blh518  (74 ) View Listings | Report     Oct-05-07 17:44 PDT     1 of 94
It was Vladuz - same thing happened to me except he sent me an email first. It told me to stop writing s**t things about him, and gave a little rundown of suspended functions on my account. eBay had me back up within about an hour without me contacting them.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

cliniclady2000  (Private ) View Listings | Report     Oct-05-07 17:46 PDT     2 of 94
OK, if he can get into eBay and do this, then he can obtain CC#s and anything else he wants....eBay has GOT to tell the Community what is going on....this is just too much.

blh518  (74 ) View Listings | Report     Oct-05-07 17:47 PDT     3 of 94
I was a bit more detailed on the biddie chat thread. Stuff seems to stay on our board longer than it does on yours....

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

fenton.smith  (106 ) View Listings | Report     Oct-05-07 17:50 PDT     4 of 94
It does support my suspicion that he's cracked the hole in the way eBay handles logins.

It wasn't a pleasant surprise.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

blh518  (74 ) View Listings | Report     Oct-05-07 17:53 PDT     5 of 94
I've sent the email headers a couple of places, but I'm guessing he can probably spoof those???

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

dimesy1  (0 ) View Listings | Report     Oct-05-07 17:53 PDT     6 of 94
blh, how do you know it was eBay that restored your access?

fenton.smith  (106 ) View Listings | Report     Oct-05-07 17:54 PDT     7 of 94
Well, the restoration email was from eBay. I checked the headers.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

blh518  (74 ) View Listings | Report     Oct-05-07 17:55 PDT     8 of 94
Well, I signed back in and I was there again. I was very suspicious of that email notification of reinstatement however.

All I know is I got the Vladuz email - I couldn't get in although I had posted earlier in the day. And then I got the reinstatement email.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

fenton.smith  (106 ) View Listings | Report     Oct-05-07 17:55 PDT     9 of 94
Sorry. I missed the implications of your question. Yes, V may have the access to both NARU and restore accounts.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

blh518  (74 ) View Listings | Report     Oct-05-07 17:57 PDT     10 of 94
Ah, I see what you're saying. I just figured that the little weasel clearly disliked me so much, he'd be happier leaving me off eBay than letting me back on where I could thumb my nose at him.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

dimesy1  (0 ) View Listings | Report     Oct-05-07 17:59 PDT     11 of 94
Maybe someone who can manipulate user accounts can also send internal email.

eBay is usually much slower to respond, no? (Not to mention the fact that the email was actually pertinent to the situation...).

blh518  (74 ) View Listings | Report     Oct-05-07 18:06 PDT     12 of 94
Yes, it's a definite possibility. If my ID did not really engage in any unauthorized activity so that eBay handled the suspension (and reinstatement processes) as a response, then the conclusion would be that he might have control of both suspension and reinstatement processes and have no need to do any manipulation with my ID at all.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

fenton.smith  (106 ) View Listings | Report     Oct-05-07 18:08 PDT     13 of 94
Yes. I never contacted eBay before my reinstatement and the response was far faster than I'd have expected from eBay. I suspect that those emails are an automated part of the reinstatement process. He probably didn't need to do anything to generate them.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

blh518  (74 ) View Listings | Report     Oct-05-07 18:08 PDT     14 of 94
My suspension was for violating policies governing seller non-performance. Make what you like of this, but I have never sold anything on eBay.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

career.curves  (154 ) View Listings | Report     Oct-05-07 18:11 PDT     15 of 94
Fenton,

I just had this happen to me, you will notice my red store door is gone.

My store, inventory and auctions were canceled.

I'm frantic right about now.

My billing cycle is from the 15th of each month. I paid the amount they requested, which was odd because it isn't actually due until 10-15-07 and it was a very small amount.

I've lost current bids on auctions and had several watchers on certain items.

I'm totally lost with this and it happened today.

I've had customers contact me asking why I was NARU'ed, my store gone and other questions. I don't have any answers for them!

What is going on????

 

-Tammy

fenton.smith  (106 ) View Listings | Report     Oct-05-07 18:13 PDT     16 of 94
A well known Romanian hacker did it. Sorry he cost you money.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

fenton.smith  (106 ) View Listings | Report     Oct-05-07 18:15 PDT     17 of 94
At least he emailed some of the others to let them know what was going on. I stumbled onto it out of the blue as you apparently did.

I hate to think what your customers must be thinking since I'd bet they all got those TKO notifications.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

lenono910  (74 ) View Listings | Report     Oct-05-07 18:15 PDT     18 of 94
Tammy,
Sorry this happened to you.

Another good reason for a posting ID.

T&S KKC Member Number 9 Number 9...
‘It’s not what you look at that matters, it’s what you see.’ ~ Henry David Thoreau

career.curves  (154 ) View Listings | Report     Oct-05-07 18:17 PDT     19 of 94
omg, I think I'm going to be ill.



-Tammy

blh518  (74 ) View Listings | Report     Oct-05-07 18:18 PDT     20 of 94
OK, Fenton, I'm lagging a little behind in comprehension here, as usual, but neither of us got suspension notices - just got blocked when we tried to access eBay. So would the reinstatement notices be automatic from eBay if a block had been instituted which was NOT supported by a formal suspension notice?



 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

career.curves  (154 ) View Listings | Report     Oct-05-07 18:18 PDT     21 of 94
Well, all I can say is his day is coming, quicker than he might think.

Will eBay help me with this or will they just say 'tough luck'?

 

-Tammy

orange_cape_hides_me  (Private ) View Listings | Report     Oct-05-07 18:18 PDT     22 of 94
BLH - I just emailed you. I thought you wouldn't mind.

I received an email beforehand as well ...

I don't believe that random Ebay users encountered this. It was very specific.

Caped~
The information and writing contained in this post is the property of the named Ebay user who retains sole and exclusive rights without limitation which may not be granted to another without written permission.

~Just say NO to Coach~  Proud Member of the Anti Coach Coalition

career.curves  (154 ) View Listings | Report     Oct-05-07 18:19 PDT     23 of 94
just got blocked when we tried to access eBay

Same here, no email as was stated in my messages...everything through eBay.

Other than my reinstatement after payment was made.

 

-Tammy

orange_cape_hides_me  (Private ) View Listings | Report     Oct-05-07 18:20 PDT     24 of 94
Tammy - did you get an email predicting this?

There is no way to know if you were effected by the same thing. You can contact Trust & Safety and ask that they restore your auctions as ended auctions so you can use the relist function to get them back up.

Ebay should also have sent an email stating that your auctions were ended in error. If that didn't happen, let me know. I can direct you to someone that might be able to help you.

Caped~
The information and writing contained in this post is the property of the named Ebay user who retains sole and exclusive rights without limitation which may not be granted to another without written permission.

~Just say NO to Coach~  Proud Member of the Anti Coach Coalition

azlynn67  (0 ) View Listings | Report     Oct-05-07 18:21 PDT     25 of 94
Caped

How many others do you know that this has happened to?

career.curves  (154 ) View Listings | Report     Oct-05-07 18:22 PDT     26 of 94
Caped, no I didn't get any email predicting this.

I didn't get an email from eBay stating my auctions were ended in error.

I appreciate your help....I have to say I do not something about this person and have openly talked on the boards about it.....maybe I'm being targeted as well, without the forewarning?

 

-Tammy

career.curves  (154 ) View Listings | Report     Oct-05-07 18:23 PDT     27 of 94
do know*

Also, will anyone be notifying auctionbytes about this issue?

 

-Tammy

blh518  (74 ) View Listings | Report     Oct-05-07 18:28 PDT     28 of 94
Well, let's see how long it takes to get me reported for posting this - but this is the "warning" I got. I have added the asterisks. I think it doesn't hurt for people to see what it looks like.

From: you me
To: [my home email]
Subject: SGI Inc. V
Date: Oct 5, 2007 5:53 PM
Action: User blh518 (my home email) (74) Suspended!
Action: All Current Auctions Ended.
Action: All Current WIN Posts are Ended.
Action: All Bids/Best Offers Cancelled.

Stop saying s**t stuff about me, a*****e.

vladuz

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

kathiesklown1970  (2827 ) View Listings | Report     Oct-05-07 18:28 PDT     29 of 94
Vladuz likes you guys, we're like 2nd class citizens on the PayPal board, nothing exciting ever happens to us responders there.
.
 

Kath V35
If you wouldn’t say it in person, don’t say it online.

 

career.curves  (154 ) View Listings | Report     Oct-05-07 18:28 PDT     30 of 94
From: [email protected] Save Address
To: [email protected]

Subject: RNO NOTICE: eBay Registration Reinstatement ( )

Date: Fri, 5 Oct 2007 23:14:40 +0000

Dear ,

We are happy to inform you that your eBay account is now reinstated. Please note that any listings or bids that were cancelled with your account cannot be reinstated.

*Please do not reply to this email. If you have additional questions, billing inquiries, or concerns pertaining to the status of another account you own, please visit the eBay Help system for information and access to assistance from eBay Customer Support. You can visit our Help system by clicking on the "Help" button at the top of every eBay page.

We hope that your future experiences on eBay are pleasant and successful.

Regards,

eBay Trust & Safety

Learn how you can protect yourself from spoof (fake) emails at:
http://pages.ebay.com/education/spooftutorial

This administrative email was sent to [email protected] from eBay. Your account is registered on www.ebay.com. As outlined in our User Agreement, eBay will periodically send you information about site changes and enhancements. If you would like to receive this email in text format, change your notification preferences.

See our Privacy Policy and User Agreement if you have questions about eBay's communication policies.
Privacy Policy: http://pages.ebay.com/help/policies/privacy-policy.html
User Agreement: http://pages.ebay.com/help/policies/user-agreement.html

Copyright © 2006-2007 eBay, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
eBay and the eBay logo are registered trademarks or trademarks of eBay, Inc.
eBay is located at 2145 Hamilton Avenue, San Jose, CA 95125.

 

-Tammy

viva_elzonoblanco  (0 ) View Listings | Report     Oct-05-07 18:30 PDT     31 of 94
You people are all carrying on as if the sky was falling or something.

Obviously you have all fallen for phishing emails, and your pcs are infected with keyloggers.

You all need to clear your cache and cookies, run scans, then take a 9 page tutorial about avoiding phishing emails.

Nothing on ebay has been breached.

kathiesklown1970  (2827 ) View Listings | Report     Oct-05-07 18:30 PDT     32 of 94
Tammy where is your store, it's still gone? WHOA
.
 

Kath V35
If you wouldn’t say it in person, don’t say it online.

 

blh518  (74 ) View Listings | Report     Oct-05-07 18:31 PDT     33 of 94
Did you notice that the case ID space was blank in your reinstatement notice, Tammy. I wondered about that. [That's the same reinstatement notice I got].

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

career.curves  (154 ) View Listings | Report     Oct-05-07 18:31 PDT     34 of 94
omg, I did get one of those....

I didn't open it for fear of it being a virus or something along those lines.

I'm going to post it here.

From: "you me" Save Address
To: [email protected]

Subject: SGI Inc. - V

Date: Fri, 5 Oct 2007 21:59:13 +0000

"I honestly can't wait to see his 'mug shot'. This person is clearly quite capable of doing so major damage and will deserve everything he gets."

Oh ya? *uck you.

Action: User career.curves ([email protected]) (154) Suspended!
Action: All Current Auctions Ended.
Action: All Current WIN Posts are Ended.
Action: All Bids/Best Offers Cancelled.
Action: Store closed.

vladuz

He caused my store to be closed?

That's okay, this clearly show a breech in eBay security.

 

-Tammy

blh518  (74 ) View Listings | Report     Oct-05-07 18:34 PDT     35 of 94
Obviously you have all fallen for phishing emails, and your pcs are infected with keyloggers.

Sorry, but that's not the case for me - no phishing emails and good security. And the idea of either Caped or Fenton getting caught out like that is absolutely ludicrous.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

fenton.smith  (106 ) View Listings | Report     Oct-05-07 18:34 PDT     36 of 94
I think V restored the accounts after playing around. You'll probably have a hard time convincing eBay that anything ever happened.

I never got an appology or offer to restorre my non existent listings either.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

theicingonthecake  (951 ) View Listings | Report     Oct-05-07 18:35 PDT     37 of 94
Obviously you have all fallen for phishing emails, and your pcs are infected with keyloggers.

Sorry, but that's not the case for me - no phishing emails and good security. And the idea of either Caped or Fenton getting caught out like that is absolutely ludicrous.

Oh HELLO?  Don't you understand SARCASM?

black_widow_sniper  (229 ) View Listings | Report     Oct-05-07 18:36 PDT     38 of 94
(((blh)) I think the snark tags fell off that post, it's ebay's standard reply to any problem...can't ever be their fault

 

“Inside every cynical person, there is a disappointed idealist”

lola-gt  (Private ) View Listings | Report     Oct-05-07 18:36 PDT     39 of 94
eBay security, an oxymoron if there ever was one...

Caveat Numptor

Elle - I love you, those three words are my life.
If I'm ignoring you it's because I think you suck.(B.M.A.S.#52)

.

*unlisted*  (16 ) View Listings | Report       Oct-05-07 18:40 PDT       40 of 94
Kathie, we get enough drama in our arena.
Don't go egging anyone on.

**The sky is falling.**

kathiesklown1970  (2827 ) View Listings | Report     Oct-05-07 18:41 PDT     41 of 94
I didn't think of it that way but I see what your saying.

He can take my eBay Store, sales stink.

.
 

Kath V35
If you wouldn’t say it in person, don’t say it online.

*unlisted*  (16 ) View Listings | Report     Oct-05-07 18:42 PDT     42 of 94
LOL!



**The sky is falling.**

career.curves  (154 ) View Listings | Report     Oct-05-07 18:43 PDT     43 of 94
Kathie,

Yes, it's down and gone, along with all my other auctions and listings.

*sigh*

blh,

Yes I did notice that and I'm starting to put two and two together.

He clearly didn't like what I had to say on the boards, in the open.



-Tammy

space-the*final*front*ear  (41 ) View Listings | Report     Oct-05-07 18:44 PDT     44 of 94
Well if anyone wants to snag a gif...   

 

NKKC Member # 3

Which one is the dumbest? The one acting dumb or the one who believes the act?
The inmates have taken over the asylum ~ time to tipple

blh518  (74 ) View Listings | Report     Oct-05-07 18:44 PDT     45 of 94
Sorry, I did really wonder who, regularly watching T&S could have thought Caped and Fenton would get gulled. Should have realized it was tongue in cheek.



 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

orange_cape_hides_me  (Private ) View Listings | Report     Oct-05-07 18:45 PDT     46 of 94
O.k., I just cleared my cache and deleted all my cookies.  Or ate them.  *burp*

Now I'm good to go. 

K7 should be emailing you, Fenton.   

Caped~
The information and writing contained in this post is the property of the named Ebay user who retains sole and exclusive rights without limitation which may not be granted to another without written permission.

~Just say NO to Coach~  Proud Member of the Anti Coach Coalition

windorphin  (13 ) View Listings | Report     Oct-05-07 18:49 PDT     47 of 94
OH
MY
Gosh!

I stand in awe of this Vladuz guy.

Hey!

Could you make paypal think that I have a million dollars in my account?

Post Oratoriously

Seller Restriction FAQ and Help Page

theicingonthecake  (951 ) View Listings | Report     Oct-05-07 18:51 PDT     48 of 94
I was kinda hoping for something less.... maybe the balances on all my credit cards missing a "0" at the end...

career.curves  (154 ) View Listings | Report     Oct-05-07 18:51 PDT     49 of 94
caped

I'm open to some sort of contact on this.

 

-Tammy

fenton.smith  (106 ) View Listings | Report     Oct-05-07 18:52 PDT     50 of 94
I've got FF set to dump everything whenever I exit, So I upchuck muy cookies and the rest quite frequently.

I haven't checked to see if I have a spam folder on my mail server. I'll probably do that tomorrow to see if I just got left out of those nice personal contacts.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

fenton.smith  (106 ) View Listings | Report     Oct-05-07 18:55 PDT     51 of 94
Caped, K7 and I have been exchanging emails. She was the one who suggested checking for a spam folder on the mail server.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

blh518  (74 ) View Listings | Report     Oct-05-07 18:58 PDT     52 of 94
Look for an email from a gmail.com address.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

career.curves  (154 ) View Listings | Report     Oct-05-07 19:02 PDT     53 of 94
And what to do with it once you find it?

 

-Tammy

fenton.smith  (106 ) View Listings | Report     Oct-05-07 19:08 PDT     54 of 94
I see eBay is responding to this in their usual highly ethical manner, just like they did on 9/25. They'll never learn that there are certain benefits to telling the truth.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

itzashowtime  (583 ) View Listings | Report     Oct-05-07 19:14 PDT     55 of 94
Ebays latest line is   Shop Victoriously and Safely now on the Chatter.
LMAO

dee_069  (153 ) View Listings | Report     Oct-05-07 19:16 PDT     56 of 94
ROFLMAO! SAFELY??? BWAHAHAHAHAHAHAHAHA!

itzashowtime  (583 ) View Listings | Report     Oct-05-07 19:16 PDT     57 of 94
I dump all cach cookie history after I leave ebay. I always run my spyware also. Amazing how much junk you get from here.

itzashowtime  (583 ) View Listings | Report     Oct-05-07 19:16 PDT     58 of 94
Dee
Yes exactly my reaction!

theicingonthecake  (951 ) View Listings | Report     Oct-05-07 19:17 PDT     59 of 94
No, I'm guessing they won't ever learn about the benefits of telling the truth.

NOR will they ever learn about the benefits of treating their customers (both buyers AND sellers) fairly, having a halfway decent 'customer service' department, etc.

You don't suppose they might have been better served to have their 'technical' people (if you can call them that) working on IMPORTANT stuff.... oh, no....its FAR more important to screw around with the formatting and their stupid policies. So damned many policies that THEY don't even know what they are.

Its a joke. If I didn't have bills up the wazoo and didn't have to put my kid through school I'd have been out of here a LONG time ago.

carlmarxx  (2616 ) View Listings | Report     Oct-05-07 19:19 PDT     60 of 94
Fenton: this wood explain all the Nude listings that where Posted?

itzashowtime  (583 ) View Listings | Report     Oct-05-07 19:19 PDT     61 of 94
Fenton
Im sorry you are getting messed with. You have always been a fair person around here. I would think V would just mess with the ones that ticked him off or ebay employees.

carlmarxx  (2616 ) View Listings | Report     Oct-05-07 19:20 PDT     62 of 94
HI: Cape!

career.curves  (154 ) View Listings | Report     Oct-05-07 19:21 PDT     63 of 94
Well, this poker game has cost me my store, inventory and auctions.

I don't find this funny or amusing in the least.

Now, for those of us who have lost something due to this 'hacker', how do we go about getting it back?

I've already done the 'obvious' with the email, my account information....now do I just sit back until Monday?

 

-Tammy

shebuysbluesky  (58 ) View Listings | Report     Oct-05-07 19:21 PDT     64 of 94
Me too Fenton. I got the same deal eBay claimed via phone call it was all a mistake.

Dear member1 as per this:

 

At least I got a lame phone call to see if I had any "questions" or "concerns". I told the fine young man who identified himself as "Chris" that I had plenty of both concerns and questions. However "Chris" did not have
the answers that would satisfy me.

ccornflake  (-3 ) View Listings | Report     Oct-05-07 19:22 PDT     65 of 94
eBay has never been hacked
There is no fraud on eBay
Paypal is the only safe method of payment..
Checkout is optional
One click bidding has no bugs...
" I did not have sex with ...umm which one are we speaking of?..Oh Monica!! Ok nope no sex with her..

Cletus...
{{{{caped}}}}

carlmarxx  (2616 ) View Listings | Report     Oct-05-07 19:22 PDT     66 of 94
Career: Was this the Hacker that caused Ebay too close down the T&S board?

itzashowtime  (583 ) View Listings | Report     Oct-05-07 19:23 PDT     67 of 94
http://forums.ebay.com/db2/thread.jspa?threadID=2000440268
look at the screen shot just posted  on post 22

carlmarxx  (2616 ) View Listings | Report     Oct-05-07 19:23 PDT     68 of 94
{{{Cletus}}}

itzashowtime  (583 ) View Listings | Report     Oct-05-07 19:24 PDT     69 of 94
            oops shebuys was posting it here while I was typing.

turkeyjackson  (236 ) View Listings | Report     Oct-05-07 19:24 PDT     70 of 94
shebuys,

Fwiw, your email address is visible in your screenshot. You might want to self-report.

 

they_call_me_*ice*nuts*  (23 ) View Listings | Report     Oct-05-07 19:25 PDT     71 of 94
damn ... I feel left out ...

 

      I want to leave this world the same way I came into it ... Naked, screaming, and covered in someone else's blood ...

T&S KKC member #69

shebuysbluesky  (58 ) View Listings | Report     Oct-05-07 19:29 PDT     72 of 94
TY turkeyjackson. I am going now to change the screen shot and have the email blurred out right now.

I will be changing that and a lot of other info on this account very quickly

space-the*final*front*ear  (41 ) View Listings | Report     Oct-05-07 19:30 PDT     73 of 94
{{{King}}} better now?

 

NKKC Member # 3

Which one is the dumbest? The one acting dumb or the one who believes the act?
The inmates have taken over the asylum ~ time to tipple ;)

career.curves  (154 ) View Listings | Report     Oct-05-07 19:33 PDT     74 of 94
Carl,

Yes, one in the same.

 

-Tammy

theicingonthecake  (951 ) View Listings | Report     Oct-05-07 19:34 PDT     75 of 94
Gee, I don't know career - you could just as well be talking about Ebay employees or Live/Dead world employees.

carlmarxx  (2616 ) View Listings | Report     Oct-05-07 19:34 PDT     76 of 94
WoW!

orange_cape_hides_me  (Private ) View Listings | Report     Oct-05-07 19:34 PDT     77 of 94
Hi Carl! 

(((Cletus)))    Besos.  Muchos Besos.

Curves - I've responded.

TGIF.  Have a good night everyone. 

Caped~
The information and writing contained in this post is the property of the named Ebay user who retains sole and exclusive rights without limitation which may not be granted to another without written permission.

~Just say NO to Coach~  Proud Member of the Anti Coach Coalition

career.curves  (154 ) View Listings | Report     Oct-05-07 19:34 PDT     78 of 94
Wait a second, I didn't get a call from eBay about this, did everyone who got hit today get a follow up call?

 

-Tammy

carlmarxx  (2616 ) View Listings | Report     Oct-05-07 19:35 PDT     79 of 94
Career: Maybe the FBI Got him.

.

orange_cape_hides_me  (Private ) View Listings | Report       Oct-05-07 19:36 PDT       80 of 94
No, Curves.

I'm running out, hopefully what I sent you will help you. I'll check back in over the weekend.

Caped~
The information and writing contained in this post is the property of the named Ebay user who retains sole and exclusive rights without limitation which may not be granted to another without written permission.

~Just say NO to Coach~  Proud Member of the Anti Coach Coalition

carlmarxx  (2616 ) View Listings | Report     Oct-05-07 19:37 PDT     81 of 94
HI! Cape!

they_call_me_*ice*nuts*  (23 ) View Listings | Report     Oct-05-07 19:37 PDT     82 of 94
thanks Spaces ... but I wish I was on V's priority list ...

 

      I want to leave this world the same way I came into it ... Naked, screaming, and covered in someone else's blood ...

T&S KKC member #69
T&S KKC member #69

theicingonthecake  (951 ) View Listings | Report     Oct-05-07 19:38 PDT     83 of 94
Because his/her actions are clearly those of a person who is out of control, trying to convince members that he/she has all the control.

Rather like Ebay itself?  You know, THEY decide you've 'sinned' and there is no defense..

ter·ror·ism
–noun
1. the use of violence and threats to intimidate or coerce, esp. for political purposes.
2. the state of fear and submission produced by terrorism or terrorization.
3. a terroristic method of governing or of resisting a government.

I think you've gone over the deep end here with this terrorism crap. YOU sound more like a radical nut than anything else. Just my humble opinion though.

blh518  (74 ) View Listings | Report     Oct-05-07 19:39 PDT     84 of 94
I think even the word "terrorist" glamorizes him too much. Of the printable options, I prefer "vandal".

No call here - but I'm not at my phone number of record.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

fenton.smith  (106 ) View Listings | Report     Oct-05-07 19:47 PDT     85 of 94
I never got a call.

I did suddenly realize why he came after me. On the board where he was pushing his Captua Populator, I posted a review that called him a really stupid person who had no real idea of what he was doing and had no right thinking of himself as a hacker. He threw all that code at a problem that didn't need to be solved. One could avoid filling the eBay Captua fields by simply turning off JavaScript. I likened him to some of the most stupid programmers that I've worked with. They would throw thousands of lines of code at a problem that a competent programmer could solve in a few hundred lines.

I've also referred to him as primarily a publicity hound with a few tricks to attract attention. I'll admit that in the last year, he has learned a lot more tricks, but mostly by building on the work of others rather than by being really original.

 

Ignorance is NOT bliss - None is so blind as he who will not see
Fenton.Smith

blh518  (74 ) View Listings | Report     Oct-05-07 19:55 PDT     86 of 94
LOL, Fenton. Yes, that might well ruffled his feathers a wee bit! He also watches comments made about him on Auctionbytes, and he was monitoring the YouTube video that got pulled and commented there. He's got a following on the Yahoo Finance discussions concerning eBay but he hasn't popped up there yet to my knowledge. He's a busy little fellow, running around to see what everyone is saying about him.

 

No need for you at all, or your observations....you are not helpful to me....
perhaps to others you are, but not to me

 

master_of_mistakes  (13 ) View Listings | Report     Oct-05-07 19:56 PDT     87 of 94
This may be affecting foreign sellers as well. I got an email this morning about some new auctions from someone on my favorite sellers list. I looked at a couple of them. No problem.

I go to his ID tonight to look things over, no auctions, nothing in his store. He had over 200 items this morning.

Not listed as a NARU. The seller is in Germany, but also sells here.

 

shebuysbluesky  (58 ) View Listings | Report     Oct-05-07 19:58 PDT     88 of 94
Well the guy who called, "Chris", spoke perfect English with no accent. He refused to pass me on up to a higher level security employee. He answered most of my questions with either: "I don't know", "I can't say" or "Sorry I don't have that information."

--- outside of the perfect English that sure sounds like an eBay employee to me.

Of course maybe it was V and he just wanted to hear my sexy voice?

career.curves  (154 ) View Listings | Report     Oct-05-07 20:01 PDT     89 of 94
Where did the call originate from?

I received a call from Midvale,Utah earlier in the day, at 1848 hrs.

Didn't answer it and no message was left.

 

-Tammy

kathiesklown1970  (2827 ) View Listings | Report     Oct-05-07 20:03 PDT     90 of 94
Night everyone.  Sorry this happened to you guys.

Noapte bună V.
.
 

Kath V35
If you wouldn’t say it in person, don’t say it online.

 

shebuysbluesky  (58 ) View Listings | Report     Oct-05-07 20:03 PDT     91 of 94
I don't have caller ID, but on other boards I have read that calls from eBay customer service can originate from Utah.

azlynn67_2  (0 ) View Listings | Report     Oct-05-07 20:09 PDT     92 of 94
I don't have caller ID, but on other boards I have read that calls from eBay customer service can originate from Utah.

They can, but I thought it was Draper (sp?).

christinel  (717 ) View Listings | Report     Oct-05-07 20:10 PDT     93 of 94
I don't have caller ID, but on other boards I have read that calls from eBay customer service can originate from Utah.

This is true.

 

career.curves  (154 ) View Listings | Report     Oct-05-07 21:14 PDT     94 of 94
Well good grief, I might have received a call from eBay and didn't answer it because I thought the person would leave a message.

Hmmm, interesting.

-Tammy

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From eBay Technical Issues Forum - Do you people EVER test before turning something loose?

For new newsgroup readers, these are not our forum posts. Any comments to the posters below should be made on the applicable thread, marked in bold below.

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From eBay Technical Issues Forum
Do you people EVER test before turning something loose?
http://forums.ebay.com/db2/thread.jspa?threadID=2000444333&tstart=0&mod=1191448628477
http://72.14.253.104/search?q=cache:mwuScww1GrQJ:forums.ebay.com/db2/thread.jspa%3FthreadID%3D2000444333%26tstart%3D0%26mod%3D1191370435917+%22do+you+people+ever+test
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jamie*n  (327 )      Oct-02-07 00:08 PDT
Here we go again. You rolled out a new search with FUNDAMENTAL FUNCTIONALITY that's JUST PLAIN BROKEN.

I bring up an item from a seller I like. I click "View seller's other items - List" (I hate the Store concept, don't tell me to use it). I see everything that seller has listed. Fine - so far, so good. Now I type a search string into the search box at the top, then click "Show Items" down at the bottom of the left side bar, which is CLEARLY LABELED AS "NARROW YOUR RESULTS". What do I get? THOUSANDS UPON THOUSANDS of items matching my search term FROM EVERY SELLER ON EBAY!

NO! NO!! NO!!! That's not what I wanted. That's not what the box said I would get. The box for "Items from seller" was CLEARLY checked, and I did NOT uncheck it. I wanted things matching that search term from THAT SELLER and ONLY THAT SELLER. Ebay, this used to work, and it's such a FUNDAMENTAL USAGE. Did ANYBODY on your development team actually USE this abomination before turning it loose on the public? Please get some of your monkeys in there to fix it? Please?

Don't get me started on the fact that it's stripping *'s from search terms. That makes my day, too.

14 replies     Date posted     Reply #

kathyseven  (1025 )      Oct-02-07 00:46 PDT     1 of 14
            You need to go to the Search Discussion board and post on the locked thread at the top.
I've been told that's the only one the "finding" team reads.

Beware the button that takes you to a "Log In" page. Check My Messages First!

kathyseven  (1025 )      Oct-02-07 00:52 PDT     2 of 14
            One more thing.....don't sign into the boards and expect your search preferences to work. They WON'T!
I have to sign out and then sign into the ebay side for them to work at all.

I'm suspecting that you've been included in a beta test.
It sounds like what I went thru when I found myself in a beta search one day. 
It was a very frustrating experience!

Look at the bottom of the page and see if there is an opt out link. If not, try dumping temp file cache and ebay cookies. Some members claim that helps them to get  the "old" search back.

Beware the button that takes you to a "Log In" page. Check My Messages First!

jamie*n  (327 )      Oct-02-07 01:11 PDT     3 of 14
Sorry, but no - I'm trapped in this nightmare and I'm just going to quit.

Cleared all cookies & cache (which FireFox very nicely does FOR me every time I close it and restart anyway). Went directly to "www.ebay.com", didn't use any bookmarks or links in emails. Clicked directly on "sign in". Signed in. Didn't go anywhere near this "Playground" abomination. Entered a search with a "*" in the term. What do I get? ZERO results, because the stupid search stripped the "*" out and gave me NOTHING in return.

Started over. Cleared it all, started at "www" again. Signed in. Went to a closed item from my watch list. Clicked "View sellers other items - List" Got the list of everything that seller is selling. Added a search term to the box with a * in it. What did I get? MORE THAN SEVEN THOUSAND RESULTS because now I'm looking at results from EVERY SINGLE SELLER on ebay for a search term that was now MISSING THE * I had explicitly added!

I'm stuck with this worthless piece of crap search. I can't opt out. I can't use any of the methods I've developed over time to actually get MEANINGFUL results from the search. I've needed to break the habit of SPENDING WAY TOO MUCH MONEY ON BUYING THINGS FROM EBAY for a while now. I think this time they may have finally succeeded in stopping me.

dewskis_dewings  (31 )      Oct-02-07 05:18 PDT     4 of 14
Aha! OP said the magic word:: "FIREFOX". Dunno why, but FF has major big problems with the new search. I've learned to use my IE6 for searches because there's so many FoulUPS when using FF.


alwayszero  (0 )      Oct-02-07 07:12 PDT     5 of 14
Hi Jamie,
First wish me a Happy Birthday! hehe....anyway when I do a search in the seller list I don't use the * or ". For instance, I get the list (I don't use the store either), I'll type at the top.....capris or sweaters, etc. with no * or " or whatever and I get the seller's list of that item. Try that and I also use Foxfire.

Also, when searching I use the Advanced Search and type in what I"m looking for without the * or ". Such as....Baby Face Galoob Doll or Barbie vintage white purse. Seems to work fine for me. But I have noticed that I'm not getting a full list or it seems small.

Several times I've searched a few times and get different results? Which is strange. If eBay would just fix what is wrong and STOP changing what works, might be nice for a change?

scambusting  (0 )      Oct-02-07 09:25 PDT     6 of 14
No one at eBay uses eBay. The employees come here for the paycheck. Meg's team comes here for feel good backslapping and to check their stock options.

They do the same as the rest of corporate America. Hire by price, get the cheapest. They hire kids out of college who took a few programming classes, in a variety of languages. They now know everything. They're gurus and will tell you so. They expect to be systems analysts. They don't want to take the time to learn to program first. They already know how.

But the big problem is that no one uses eBay. It's a bunch of used junk and new phoney crap. Yeech. Just give me my paycheck and let me get outa here. Yippee it's friday.

.

[email protected]      Oct-02-07 12:05 PDT     7 of 14
            Good Morning jamie*n

I have not been able recreate your issue. Here are the steps I am taking, please let me know where your steps vary from mine so I can report it correctly.

1) Find any item where seller has multiple items for sale:
http://tinyurl.com/2way2z
2) Click View All other items (List)
http://shop.ebay.com/merchant/beachgal707
3) In narrow search box, enter term to narrow items from that seller, e.g. helmet
http://shop.ebay.com/merchant/beachgal707?_rkw=helmet

results: items found with that KW that are true for seller

Thanks for your time,

MarniSue
Finding Team

.

scambusting  (0 )      Oct-02-07 12:29 PDT     8 of 14
OPs not allowed to post a user name or an item number. Unless he finds an item from his seller with a title so unique that only one comes up, The two of you can't be on the same page.

jamie*n  (327 )      Oct-02-07 15:59 PDT     9 of 14
So let's crank the frustration up a level. *MY* searches have all gone back to normal today. *'s ()'s, and -'s are all back to working the way they always did. I can properly narrow down a seller search with additional terms. My bookmarks of saved searches that do seller-specific searches with multiple alternate words (word1, word2, word3, word4) are now back to working when they were decidedly broken last night.

However, my husband's account (he uses Seamonkey instead of FireFox, not sure if that matters since the behavior is exactly the same) has now STARTED behaving like mine was last night.

I think we're both going to lose our sanity if we're not careful.

Ok, here goes using one of HIS items.

Finished item from a few days ago:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=160159752437&ssPageName=STRK:MEWA:IT&ih=006

Click the "View seller's other items - List":
http://search.ebay.com/_W0QQsassZkalisiak
(I did notice that this already looks different from your "shop.ebay.com" URL)
7 items visible.

Enter "loop" into the search box at the top - a clearly visible searchable word that should get ONE hit.
Note that he's double-checking that the box for "items from seller" on the left side bar IS checked, and the seller name is properly filled in.
Submit search.

http://search.ebay.com/loop_W0QQfsooZ2QQfsopZ32QQlredZloopQQrprZ138
Yes, ladies and gentlemen, almost FIVE THOUSAND results for "loop" from every ebayer in the system, including Men's Accessories, Women's Accessories, and so on.

We are NOT imagining this. Something is not right here. But I will admit, the exact same steps work perfectly for me, where they were behaving as they are above last night.

Help? And before you suggest it, cookies and cache are being cleared - with alarming frequency - as we go through this looking for a solution.

soupac332  (682 )      Oct-02-07 16:30 PDT     10 of 14
When I follow the steps you list, entering "loop" returns only the one item (also get the 5,000 hits with the last link), using Ffx 1.5.07 and Java 1.42. I have never cleared cookies nor cache for as long as I've been using this version (over 6 months). What version of Java is your husband using? Usually you have to install the Java plugin(s) "manually" with all versions of Mozilla/Firefox/Seamonkey/Thunderbird, although this might not be the case with the WIn versions (I don't use Windoze, any version).

coreshmoo  (18 )      Oct-02-07 17:13 PDT     11 of 14
I get one item also with Firefox 1.5 which is the version on the CD that I use to boot Linux. I don't change nuttin, just boot the CD. It's Mepis.

I find that when there's a problem it's always eBay as since I don,t fix nuttin or change nuttin when something starts working I give the Bay the credit. I do sometimes reboot instead of running a virus scanner. I have rarely cleared my cache and cookies.

permacrisis  (526 )      Oct-03-07 10:33 PDT     12 of 14
coresh I hear ya. I use Knoppix and LOVE it.

Of course knoppix can't fix the mess between ebay's ears

.

[email protected]      Oct-03-07 13:45 PDT     13 of 14
jamie*n,

I think the confusion may be around which search box was used. The search box at the very top of the page always conducts a new search. If you want to refine your search (e.g., search within the seller) you need to use the search box that appears below the tabs and "Items for Sale by kal*****." I suspect that is why people experienced a different behavior. Those who got one result used the lower box. Those who got 4000+ used the very top one. The top search (we call it global header) is always a restart. It will preserve none of the search settings you've done previously. Please let me know if the above info doesn't address the issue you saw.

Thanks,

john

.

[email protected]      Oct-03-07 14:57 PDT     14 of 14
We have identified an issue where a small group of users are losing some of these filters when they try to refine their search. We are pushing an update tonight so if you are one of the few people who experienced this issue, it should be all okay tomorrow morning.

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