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FYI apologist itspostingtime posts spin and damage control for eBay ...
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From eBay Stores Forum
Ebay punished me because my buyer didn't read the description.
http://forums.ebay.com/db2/thread.jspa?threadID=1000682027&tstart=0&mod=1208123708286
millcovetreasures (193 ) Apr-12-08 18:43 PDT
I have 100% positive feedback. DSR's are 4.9, 4.9, 4.9 and 4.7. A buyer left me a neutral because "item was smaller than expected". My description said "Mini Perfume Bottle" and in the body it said "This tiny bottle measures 1 inch by 1 1/2 by 1/2"". If the buyer had bothered to READ the description, she would have known it was small! How is it my fault that the buyer chose not to read the description and was disappointed. To top it off, she received a note inside her purchase that stated if there were any problems contact me. She never contacted me and never gave me the opportunity to offer a full refund.
Now ebay has sent me 2 emails and called by phone to tell me that my customer satisfaction rating is below standards and my listings have been dropped in Best Match Search. I received an alert that my power seller status is jeopardy because of the sub standard rating.
They did lower my listings. I'm listing several items in a board TAGSALE. If you search TAGSALE and stay in the default Best Match, all of my items are on the last page.
Of course I can't get anyone at ebay to talk to me. So I contacted live help. They gave me a page telling me how to be a good seller and improve my DSR's. I kept asking "How am I responsible for the buyer not reading the description"? How is this my fault? How do I jam a buyers head into the monitor and say READ? How is it my responsibility for her failure to read? I am a good seller, READ my feedback. It seems ebay has the same problem as my buyer, they won't read. I ship fast, I describe my items well, I take a lot of photos, I communicate, I pack great, I'm honest, I'm patient. These are all the things my buyers have said in my feedback.
I'm sorry, a policy that is this black and white over the color of a dot with no room for exceptions is insane. How on earth do I deserve to be punished and be listed in the bottom pages because the buyer CHOSE not to read the description? I'm being lumped with all the bad sellers on ebay for the actions of my buyer which are totally out of my control.
I've already canceled about 10 listings and I've opened a shop on Ruby Lane. I hope to have under 100 listings by the middle of next week and less than 30 within two. I am not going to pay listing fees and store fees to be at the bottom of the pile because I had the rotten luck of getting a dim wit for a buyer who chose not to read a description.
j...t (Private ) Apr-12-08 19:05 PDT 1
How on earth do I deserve to be punished and be listed in the bottom pages because the buyer CHOSE not to read the description?
You do not deserve that at all. This company has not yet gotten it that the sellers are their customers and the buyers are the seller's customers. Yet they insist on allowing the ability for bad buyers or bad competitors etc. to do bad things to good sellers.
- JT
656georgep (1276 ) Apr-12-08 19:13 PDT 2
Ebay just showing they can push the sellers around. One of these days they will push just too much and they will not have any sellers.
alt5603 (282 ) Apr-12-08 20:42 PDT 3
Your best bet right now is to leave the buyer a neg and then suggest a mutual feedback removal. Do this while you still can.
http://stores.ebay.com/Extreme-Sports-Collectibles
http://www.squidoo.com/extremesportscollectibles
designforyou (998 ) Apr-12-08 21:17 PDT 4
Are you sure someone wasn't spamming you. Your overall ratings do not warrant an email or a call. This sounds just way too suspicious to me to be from E-Bay. Unless of course your 30 day DSRSs are saying something way different, then the 12 month rolling DSR's.
If ebay is doing this, well what can I say? Sellers gotta do what a sellers gotta do.
Good Luck to you!
thewoodlandgirl (Private ) Apr-12-08 21:18 PDT 5
What? There must be a mistake you only have one neutral. That cant possibly put you below standard?
Makes no sense at all.
Well I agree, leave a neg. Wait about 3 days and then do a mutual withdrawl.
This is the new ebay. Best get used to it. I have had more bad feedack this year than all my 8 years total.
I believe its cuz ebay pushes the concept of disputes and paypal claims to its buyers now. Makes them more pissy.
I never got an eamil from ebay or a call, however I have fallen off the face of the earth in sales this past couple weeks anyway.
So you know, with BM you just cant win.
haldagobay (188 ) Apr-12-08 21:18 PDT 6
So sorry you had that experience. I am working on my st elsewhere as we speak.
Cathie
millcovetreasures (193 ) Apr-12-08 21:41 PDT 7
I have already given her a negative and when I emailed her she told me never to contact her again.
The ebay emails are in my ebay email box and yes, it was ebay that called. It is crazy that this happened. But the search results prove it. Ebay has put me in the same position as all the lousy sellers and I did absolutely nothing to deserve it.
Designforyou, my 20 day DSR's are still the same. It's insane.
Cathie, I'm working on my new Ruby Lane Shop right now. I just took a break. I'm using the same name as here.
thewoodlandgirl (Private ) Apr-12-08 21:58 PDT 8
Typically you should not contact them. You just wait a few days after they are sick of looking at their neg and then try to get them to remove it.
Another tactic is dont contact them at , then send a mutual withdrawl and offer to refund half their money, that usually works too.
I am really sorry this happend to you.
It has happend to me as well, I am not doing well in best match at all. Mainly Im sure to the cost of my items and my ship star. I live way out in the country and cant improve my shipping times much cuz mail her is pitiful slow.
designforyou (998 ) Apr-12-08 22:00 PDT 9
Wow, ebay doing this to you is just plain wrong. So sorry that happened.
Be careful about mentioning competitors. Your post may get pulled!
thewoodlandgirl (Private ) Apr-12-08 22:00 PDT 10
I was just looking at your feedback, that is baffling you have 100%, Im sorry ebay must be insane.
sweetsweetsadie (359 ) Apr-12-08 22:28 PDT 11
This is not your fault-- there is nothing fair or logical about it. ebay is killing people's dreams-- it's sadistic.
In my last batch of FB one buyer left me FOUR neutrals! Four items, four neutrals. I also offered full refunds for any reason-- never heard a word from her. She was either not happy or just didn't want to play the FB game so left neutrals-- some buyers think that a neutral doesn't count one way or the other.
Well, I tried to leave a neg and couldn't. Than tried to leave a neutral and couldn't-- no way to do a mutual (I don't know if it were a glitch or not-- I tried several times to leave FB just to see!)
Tonight I'm working on my new x-cart site-- hard work for me! But, I will get it done!
Sorry that you were injured by this new reality-- it's beyond your control and is like walking through an endless minefield.
bonniesplants (5564 ) Apr-12-08 22:37 PDT 12
Don't bother emailing Trust and Safety. See my thread. I got a canned response back and when I replied to it, I got a 2nd canned response back
I seriously think they do not even read the emails or they would have seen where the buyer scammed 2 other sellers in my first email. All the details, listing numbers, seller's ID and their negative feedback message.
The buyer learned from the experience that you can scam sellers and get away with it
And even if the DSR's are put removed power seller support told me the DSR's stay
Power seller support is the one who told me to plead my case with Trust and Safety.
Can anyone say "Pass the buck"
What is cool, I emailed Pay Pal's competitor and I received a personalized, friendly email back. Nice friendly email stating my problem as they interrupted in MY email to them.
And an offer of a couple of solutions.
I suspected the buyer to be a fraud using a stolen credit card.
Bonnie
eclectic_salvage (3729 ) Apr-13-08 06:27 PDT 13
From Ebay's pages:
What factors will be used to determine a seller's percentage of dissatisfied buyers?
When stricter enforcement of Seller Non-Performance (SNP) rolled out in 2007, seller performance was determined by using negative and neutral Feedback, overall Feedback and Item Not Received (INR) complaints over a 90-day period. Sellers with greater than 5% of transactions resulting in negatives, neutrals, or INR complaints were restricted according to that SNP Policy.
Beginning in March 2008, performance evaluation will be based on a 30-day period. It will also include Item Significantly Not As Described (SNAD), and Detailed Seller Ratings (DSRs) of 1 or 2. eBay added these factors because buyers leave 1 or 2 DSR ratings nine times more often than negative Feedback, which suggests Feedback and INRs alone did not reflect customer dissatisfaction.
So your buyer left a 1 or a 2 rating and that set off the calls etc even though total score is not bad? Pretty nutso!
good is better than evil because it's nicer - Mammy Yokum
itspostingtime (2) 
View Listings | Report Apr-13-08 06:40 PDT 14
At what point did eBay advise you of this? Before you left the buyer a retaliatory neg, or after?
Your feedback number was not harmed by the neutral, and it appears your DSRs remain fine.
So I wonder if the buyer complained to eBay after receiving the retaliatory neg (which, of course, is in itself a rule violation).
So perhaps your lowered search results rank is not a result of the buyer giving you a neutral, but a result of you retaliating with a neg?
I'm really not sure why else eBay would lower your search position, since your DSRs and regular feedback remain good.
designforyou (998 ) Apr-13-08 06:51 PDT 15
Sellers can still leave feedback. In May is when sellers will no longer be able to leave neg feedback for buyers.
I doubt if EBAY would repond to a complaint from a buyer in this fashion. But then again who knows? Ebay can be so clandestine lately about sharing any information with sellers!
Ebay is being ridiculous in the OP's case.
itspostingtime (2) View Listings | Report Apr-13-08 07:05 PDT 16
design,
eBay is taking away the ability to leave ANY negative feedback for buyers in May.
Until then. Sellers can still leave negative feedback, but it is a VIOLATION to leave RETALIATORY feedback. Has been for a long time. Not all negative feedback is retaliatory feedback.
It appears the seller gave the buyer a neg in retaliation for the neutral.
If the seller had simply posted a response to the neutral the buyer gave her (which, of course, is permitted by the rules, and which the seller did), maybe the seller would not be in this position now?
I don't know, nor does anyone but eBay. But it wouldn't surprise me too much to find that eBay is penalizing sellers for leaving retaliatory feedback.
In other words, if the seller had just left the response...the neutral really didn't harm her rating...., and then , say, left no feedback for the buyer....maybe this situation would have been avoided?
mrcrabz (44 ) Apr-13-08 07:49 PDT 17
For those who don't understand why this seller was flagged...
That neutral put this low volume seller into the 5% dissatisfaction rating. Neutrals carry negative weight now.
If you're getting 20 or so feedback per month, one bad transaction can affect your status. It doesn't have to be negative feedback either, low dsrs, neutral, reports, or a combination of these things.
Clearly, a seller doesn't have to actually do anything wrong to be negatively impacted by these new policies.
Before a seller could just rub some dirt in it, let it roll off the first page and move on. Now there are real negative consequences for running into a numpty, or even well intentioned ignorant customer, let alone a malicious one.
itspostingtime (2) View Listings | Report Apr-13-08 07:55 PDT 18
mrcrabz,
Neutrals are NOT treated the same as negatives. eBay has stated that seller non-performance is NOT triggered by neutrals alone....there would have to be at least one or two negs as well....I forget the details, but eBay looks at the neutrals only if there are negs, too.
One neutral should NOT trigger seller-non-performance.
That is why I suspect either something is simply in error here, or this might be tied to a complaint from the buyer about the retaliatory neg.
sandrarn83 (2921 ) Apr-13-08 08:15 PDT 19
IPT if you go back and reread that post by Ebay it says that DSRS of 1 and 2 will also trigger the same thing. So a buyer who leaves a neg and also leaves 1's for DSR can trigger the same thing as the OP is reporting.
sandrarn83 (2921 ) Apr-13-08 08:16 PDT 20
Sorry a buyer who leaves a neutral and also leaves 1's for DSRs can trigger the same thing.
spotted-lab (29 ) Apr-13-08 08:17 PDT 21
so essentially after May 1st buyers are no longer required to read anything.
itspostingtime (2) View Listings | Report Apr-13-08 08:25 PDT 22
OK, I stand corrected. Here's some info from the FAQ:
19. How are dissatisfied buyers measured?
At eBay we consider a buyer dissatisfied if any of these occurs:
* The buyer leaves a seller a Detailed Seller Rating (DSR) of 1 or 2 on any of the attributes
* The buyer files a dispute, claim, or chargeback related to "Item Not Received" (INR) or "Significantly Not as Described" (SNAD)
* Buyer leaves negative or neutral feedback
20. How will I know if my percentage of dissatisfied buyers is greater than 5%?
Sellers restricted based on their percentage of dissatisfied buyers will be notified. Also, a Seller Dashboard will be launched in May to provide all sellers with detailed information about their performance.
It would seem that the seller could maybe resolve her standing by increasing her total sales, so that one buyer in a one month period would no longer constitute more than five per cent of her buyers?
millcovetreasures (193 ) Apr-13-08 08:38 PDT 23
DSR's are counted as 2/3 of a negative according to the new rules.
I don't consider my feedback retaliation. This buyer had two opportunities to not be "disappointed". First, she could have read my well written and, researched description. Second, she ignored the note that I include with all of my items that clearly asks them to "contact me if they are unhappy for any reason. If we communicate, we can solve anything." Even ebay states in it's policies that buyers should contact sellers to see if any problems could be resolved before leaving feedback. This woman never gave me the opportunity. So she failed in her responsibilities in this process, not once, but twice and then turned around and punished me for her own failures. Somewhere along the line, a buyer has to accept a certain amount of responsibility in the process. She was totally unfair to me and, in my opinion, other sellers needed to know that she could be unfair. I have positive feedback from three buyers who never even completed the transaction. I'm not quick to leave a negative for anyone, especially those that take the time to communicate and explain.
itspostingtime (2) View Listings | Report Apr-13-08 08:42 PDT 24
I think the source of my confusion is this article in the chatter Blog, which explains how Seller Non-Performance was being determined in 2007:
http://www.ebaychatter.com/the_chatter/2007/08/lynda-talgo-of-.html#more
Note that before SNP is triggered, there have to be some negs, not just neutrals.
So, either that has changed, or we aren't actually talking a SNP warning here, but rather a warning that the seller's search placement will drop, based on criteria used in the Best Match algorithm.....criteria which do not seem to be the same as SNP criteria.
So, presumably one neutral , standing alone, could effect search placement if it represents more than five percent of buyers within the time period.
But this could be rectified by an increase in sales and positive feedback.
So, mrcrabz, I apologize. I think I was confusing SNP with Best Match criteria.
And I'll just add that, since it is a common complaint on this Board that "buyers don't read", it might be a good practice for sellers to use rulers, or a dime or something, in at least one photo to SHOW size for items such as the one the seller sold here.
itspostingtime (2) View Listings | Report Apr-13-08 08:55 PDT 25
millcove,
I think this is one reason ebay has decided to eliminate neg feedback completely...because too many sellers don't understand the definition of retaliatory feedback.
What you left was retaliatory feedback.
Should the buyer have read the size information you provided? Sure. And you pointed that out in your response to the buyer's feedback. So that issue was taken care of with the response.
That's why ebay provides the ability to respond. The "response" is how one responds to feedback. But you didn't stop there. You ALSO responded by leaving a neg. Feedback is NOT supposed to be used as a response to feedback, but that's exactly what you used it for.
The buyer is not under any obligation to contact you before leaving feedback, even if you do invite such communication.
So that failure to contact you first is NOT a valid reason to leave a neg.
The bottom line is , you left the neg because the buyer left you what you consider an unfair neutral , and did so without contacting you first, and you punished her for it.
If a seller leaves a buyer a neutral, let's say, because the buyer was slow in paying, and the buyer...although perfectly happy with the item and the transaction, left the seller a neg in response, I'll bet you'd have no trouble seeing that for what it is: retaliatory feedback.
Well, that's what you did here.
classy_crafter (395 ) Apr-13-08 09:56 PDT 26
I received an alert that my power seller status is jeopardy because of the sub standard rating.
Its funny you should be in any kind of jeopardy of losing your PS status considering some of the PSers I see with HORRIBLE feedback and DSRs. One particular PS that sells organza "favor" bags has such horrible feedback and DSRs, its a wonder they havent lost their PS status with eBays new rules.
eBay to their customers: "let them eat cake!"
classy_crafter (395 ) Apr-13-08 10:05 PDT 27
What you left was retaliatory feedback.
I disagree.
Did the OP have a positive transaction with this customer? No.
Did OP do what she could to satisfy this customer? Yes
Did this customer communicate any problems to the seller? No
Did customer actually read the description? No
Does customer know how to use a ruler? Obviously not.
So, why should the OP be punished for the customers numptiness and why should the seller leave anything but neg feedback since the transaction as a whole was negative?
eBay to their customers: "let them eat cake!"
millcovetreasures (193 ) Apr-13-08 13:42 PDT 28
Thank you Class_crafter, that is exactly as I see it. The buyer paid at 9 p.m. her package was shipped at 8 a.m. It was beautifully wrapped and she received a free velvet pouch that was not even mentioned in the ad. So if it was not a good experience for her, it's because she failed to read. I don't assume any responsibility for her disappointment in anyway shape or form. For her to turn around and give me less than a positive because she failed to read, not one but twice and, failed to ask for a refund made this a negative experience for me.
I also disagree that the buyer isn't required to contact the seller. Ebay's policy states, contact the seller and try to resolve any problems before leaving feedback.
jake-deals-4u (709 
) Apr-13-08 14:08 PDT 29
Op..Congrats on your great FB & DSR, however in the case you are referring to i agree that most likely the real problem is the retaliation neg you gave.
Ide say, your customer found a sympathetic ear at Ebay--The words been out for awhile now that eBay really REALLY doesnt like sellers giving out retalitory negs
--IMO this is very understandable, as if a massive portion of buyers leave the site because of them being retaliated against, eventually it will have a snow-ball effect on sellers who dont retailiate.
Consider that leaving a retalitory neg serves no real practical purpose--sure its an emotional release for those that need to leave one, but just one buyer that has a bad exp. with one seller, doesnt automatically equate to that buyer having a problem with every seller down the line.
However im sure eBay research shows that many many a buyer has never purchased again from ANY eBayer ever, after only one retailtory neg from only one seller, so hence the No retalitory neg policy & eBay taking action to prevent this, as they should
homedecorstudios (20 ) Apr-13-08 14:22 PDT 30
Ide say, your customer found a sympathetic ear at Ebay-
Doubtful. Ebay doesn't respond or read emails from buyers & sellers equally. More than likely no human ever read any email from either party.
_____________________________________
In a democracy it's your vote that counts; in feudalism, it's your Count that votes.
oldspartantrader (4045 ) Apr-13-08 14:24 PDT 31
It would seem that the seller could maybe resolve her standing by increasing her total sales, so that one buyer in a one month period would no longer constitute more than five per cent of her buyers?
Of course that is a solution --
It however presupposes that
1 -- The seller wishes to increase the work load and not be a part time for fun seller --
2 -- That eBAY will then give the seller a reasonable opportunity to make a sale by not burying product at the back end of search as punishment for one or two misques that could easily be buyer sources
At least 75% of the eBAY sellers I come into direct contact with list under 20 items a week -- eBAY selling is a hobby that brings pin money -- They will soon say goodbye in droves -- Yepper as individuals they are a miniscule percentage of listings -- as a whole ??? -- I believe they are a huge mass of what made the traditional eBAY successful.
I do not interpret the seller left FB in question as retaliatory -- The buyer failed to read -- The buyer failed to communicate -- The buyer in this case was a lunkhead who apparently single handedly cost the seller in question a goodly portion of their selling opportunity by causing search burial
The bottom line is that the buyer deserved the neg.
Our nearly 6000 item store was shuttered today --- Eighteen months ago the total items listed across our multiple ID's was nearly 12000 in store and between 900 and 1000 in auction at any given time
eBAY is a hostile selling enviroment -- PERIOD -- It can be prettied up with talk of scams -- talk of injustice -- talk of changing underfooting -- All of that is legitamate reason for change -- All of that is deeply rooted within the eBAY CORPORATE CULTURE far more than the vast majority of the seller culture -- eBAY by its very design and laise faire attitude has made their own bed -- they now throw the baby out with the bath water.
Add to that competing ads from companies that pay pennies on a dollar compared to the customer base -- A failure to understand the difference between brokerage and agency in the three way relationship -- and buyer dissatisfaction that runs so much deeper than than eBAY's seller whipping gals and guys -- and you have
A company flailing at its market in an effort to understand the deeply rooted issues it faces -- Looking to new markets to ensure its cash flow rather than stemming the holes in its base markets --
Add PAYPAL with its total lack of basic financial protections for any customer account whether it be seller or buyer -- Its new mandate to withold funds without genuine recourse -- and its growing mandate to be the only payment avenue acceptable in an eBAY transactio --
Sprinkle in the total lack of meaningful communication -- A parcity of trained customer service response people --
Stir well with a search engine that is purposely designed not to "find" the non traditional eBAY widget -- and to minimize the best part of the FUN BUYERS shopping experiance (browsing the goodies) -- While at the same time bringing the run of the mill average high volume mass merchandised product to the fore --
AND YOU HAVE
A company without meaningful identity experiancing the early symptoms of meltdown.
Pretty it up -- but a great face on it -- BUT -- If it walks like a duck -- squawks like a duck -- swims like a duck -- In this case it is because it is becoming a turkey.
Carl
jake-deals-4u (709 ) Apr-13-08 14:30 PDT 32
Ebay doesn't respond or read emails from buyers & sellers equally. More than likely no human ever read any email from either party.
...???
So where did eBay get the No retalitory policy from? Out of thin air?
From a dartboard?
Not likely...
Keep in mind if 1000 sellers leave eBay because they are upset they cant neg a buyer anymore---is that a NET loss, when surely eBay research shows that leaving retalitory negs is one of the very worst things a seller can do, because many buyers will never buy again ever, after getting a retalitory neg?
sandrarn83 (2921 ) Apr-13-08 14:35 PDT 33
Carl you did a very nice job. Pretty much sums up my opinion of Ebay today. Jake both Ebay and you forget that sellers are also buyers. When those 1000 sellers leave they also take 1000 buyers with them. This site is in desperate need of buyers and Ebay needs to be looking for ways to make both sides happy. I am with Carl and I would have neged that buyer as well. My response to the feedback profile would have been "NEG Failed to communicate w/seller. Full refund available."
jake-deals-4u (709 ) Apr-13-08 14:45 PDT 34
both Ebay and you forget that sellers are also buyers
Sandra, im curious if you ever got a retalitory neg from a seller?
If you havent, ide bet my last dollar that many good buyers have & it really really pisses them off.
If 1000 sellers leave because they are upset they lose an option that im sure research shows is extremely detrimental to overall site & other subsequent in-involved seller sucess, then obviously eBay doesnt see those 1000 sellers leaving as any great loss.
OTOH maybe you could enlightem me as to ( other than an emotional release ) what purpose does leaving a neg for a buyer do?
On your WWW, ide guess its impossible for you to check every customer & see if they ever got a neg as a buyer on eBay, but even if you could & found they had a couple negs as an eBay buyer, would you refuse service to them?
Would you refuse service to any buyer just because they got a neg on eBay maybe 1x or 2x??
j...t (Private ) Apr-13-08 14:47 PDT 35
Carl, great job putting into words how many sellers feel.
If it walks like a duck -- squawks like a duck -- swims like a duck -- In this case it is because it is becoming a turkey.
Course in this case, more and more sellers can become the turkey as well during hunting.
Another seller who had a similar experience where the buyer accuses the seller, did not like the reply, gives a neg and all 1's for stars.
http://forums.ebay.com/db2/thread.jspa?threadID=2000549603&tstart=40&mod=1208075170226
- JT
oldspartantrader (4045 ) Apr-13-08 14:55 PDT 36
The one very important -- and actually very crucial input -- that I have learned about eBAY these past couple years is that
A very large part of eBAY is actually a closed economy --
I am relatively old compared many --- I remember the beginnings of the building of the interstate system -- NOT the very beginnings mind ya -- BUT -- The beginning of it really taking root and fracturing many small communities --
Prior to the maturing of the interstate system small communities were relatively closed economies -- Of course they "imported" many things -- but the job base -- business base -- and money base was largely in or very near the town center -- or commercial district --
Interstaes basically detoured all but the most central areas -- Money flowed out -- workers and buyers flowed out -- In my area there are entire areas that thrived as few as 30 years ago that are now economic wastelands ---
The same situation is evolving here -- As sellers leave they contact -- smooze -- and entice an already dissatisfied buyer group to follow -- As buyers leave to other parts of the net they entice the commercial base to follow to those sometimes greener pastures --
eBAY thinks buyers are unhappy with sellers --- I think we are pretty typical -- 25% of our off shore purchases are made by buyers who first purchased from us on eBAY -- (that is a 1st quarter 08 tally) -- We fully expect to double that by 3d quarter end as we place a greater emphasis on moving these people to our hub --
IF these are typical buyers -- and I believe them to be -- It shows --
That the root of disatisfaction is not primarily directed at sellers -- and that eBAY is making a grave error in not recognizing that their greatest strength is the very person who they choose to use as the whipping whelp.
The tipping point is very close -- possibly already past -- BUT --
The disease I call Ivorytowerblindentitus will most likely cause a failure to recognize the cause and only see the symptoms of a growing malaise.
eBAY will likely survive the coming crunch -- BUT -- Not in its present form --
Carl
sandrarn83 (2921 ) Apr-13-08 15:00 PDT 37
Carl that's okay because I continue to blindside Ebay and take their buyers. It works for me.
Jake half of my negs on this ID were retaliatory from sellers. It's something you hitch up your panties and move on. It's not like a seller is going to refuse to sell to you based on your feedback numbers. Buyers don't even need feedback. So there is little reason for Ebay to remove the ability of sellers to leave it. As a seller I will work with any buyer to make sure they are satisfied with their purchase. The day I find a neg in my feedback without a communication attempt from the buyer first I consider that transaction closed. I never worked with any buyer who pulled that stunt. I had no incentive to do so as a seller. As I stated I would have neged the buyer for failure to communicate with me. As a seller I can't fix a problem if I don't know it exists until after the transaction has been completed.
jake-deals-4u (709 ) Apr-13-08 15:11 PDT 38
Buyers don't even need feedback....Ide say getting +FB from a seller, builds their self-asteem & encoureges them to purchase again
So there is little reason for Ebay to remove the ability of sellers to leave it..
Ide agree that removing the ability to leave a buyer a neg is obvious--hence why eBay is taking that action, combined with more attention to complaints by sellers about problem buyers into the ebay message system.
Sandra, have you ever gotten a retalitory neg as a Buyer?
apache*belle (1117 ) Apr-13-08 15:12 PDT 39 that is why some sellers are going to AUDIO descriptions........
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