Sellers with merchant accounts may want to keep this fax number for future reference:
To list items on eBay using merchant credit card, please provide the
following:
- a valid copy of your most recent merchant processing statement from a
bank/financial institution or is from an ISO/MSP.
Fax this information to (408) 904-7387.
Wally
eBay Fraud Prevention
//
From eBay Stores Forum
http://forums.ebay.com/db2/thread.jspa?threadID=520008242&tstart=0&mod=1220451520715
Has anyone went through this Credit Card Processing Verification?
ddh_**** (1307 ) Sep-01-08 20:49 PDT
Please forgive me if this has been discussed, but I couldn't locate a thread anywhere. I was in the process of updating all of my listings through TL, to remove money orders and checks, and add credit cards as an option, and when I went to upload them, I received this error message:
Attention!
We noticed that you chose to offer credit card as a payment option. To confirm that you can support this process, please fax a copy of your most recent merchant processing statement to (408) 904-7387. Please ensure the statement is complete and includes all pages.
Please include your eBay user ID, phone number and email address in the fax so that we can contact you.
While we confirm your merchant credit card account, you can continue listing items on eBay with PayPal as the payment method. PayPal is convenient to use and offers buyers and sellers protection against fraud, chargebacks, and theft of financial data.
While we confirm your merchant credit card account, you can continue listing items on eBay with PayPal as the payment method. PayPal is convenient to use and offers buyers and sellers protection against fraud, chargebacks, and theft of financial data.
Has anyone been through this process? I'm just wondering how long it will take, and if it's even worth it. It's really starting to look like they're trying to do everything they can to force us all to accept Paypal only, without coming right out and saying it.
mrbu**** (1101 ) Sep-02-08 06:36 PDT 1
It seems by your ebay listing choices you have indicated to them that you have your own merchant account outside of the paypal and ebay stream.
If this is fact I would go through with the ebay verification. I am not experienced with it but I would think it should not be a big deal. But as is with anything and ebay they could turn it into procedure.
Joe
Heres my sign
mini**** (994 ) Sep-02-08 06:48 PDT 2
I'm not sure I'd trust ebay or their representative who may be on the other end of that fax who may not even be in this country or speak english. I'm not sure I'm willing to fax info that would be so easily abused when I don't know where or to whom it is going.
sand**** (3441 ) Sep-02-08 07:20 PDT 3
I am with you on this one mini. No way would I provide Ebay with my AuthorizeNet account information. That includes my account and merchant numbers. If Ebay wants to establish a working relationship with the merchant account providers to verify it that's one thing. Faxing them MY transactions I don't think so! Not with their software security being like Swiss cheese. How would Ebay guarantee that information would not be hacked and jeopardize my own business off Ebay? I vividly recall that my business information walked out the door in a briefcase with a Paypal employee. Fool me once, shame on you. Fool me twice shame on me.
ddh_**** (1307 ) Sep-02-08 09:03 PDT 4
That was my reaction too mini. I do have an Authorize.net merchant account, and I did indicate that I can accept credit cards, because I can. I do not, however, feel safe faxing them this financial information. They are "just a venue" after all, so why is it any of their business?
I guess I could send it to them, and black out all of the account numbers and important financial information. After all, Authorize.net tells us to keep our account information safe. I wonder what they would think about Ebay asking us to send it to them?
Let's see, we can't accept cash, checks, or money orders, and now we can't accept credit card payments, unless we reveal our financial information to Ebay, where it may or may not be handled privately. I guess that leaves... Paypal. There's a shock.
mdov**** (8319 ) Sep-02-08 09:11 PDT 5
Won't you have to provide your merchant account information to eBay next year when all payments must be electronic through Payflow? How else will you be able to attach your merchant account/authorize information to Payflow?
ddh_**** (1307 ) Sep-02-08 09:26 PDT 6
If I have to enter the information myself, on a secure site, that is one thing. But sending my financial information via fax to just anyone who might be walking by at the time it comes in, is another.
There was not a department mentioned, a person's name to fax to, etc. Just a fax number.
At this point, they have not completed the secure checkout, which will link to our merchant account. Right now, customers will have to call me to pay over the phone, so there is no need for them to have my merchant account number.
sand**** (3441 ) Sep-02-08 09:39 PDT 7
mdove9 at the point that Ebay becomes a portal for those payments the process would be set up thru Authorizenet, Payflow, and Ebay at the developer level. Most likely would a software program where the information would be input by the seller and verified thru the merchant account processors. Not by some entry level or midlevel Ebay employee who has a desk piled high with unsecured faxes. Nope, that simply is not an option IMO. By having the merchant number and account number Ebay could seriously jeopardize all your transactions. If Ebay forces the issue I would heavily censor what information Ebay was able to view on those pages. They would not get clean copies of my monthly statments.
ddh_**** (1307 ) Sep-02-08 09:52 PDT 8
Each credit card now sends a separate statement out every month, and there is no way I'm sending them a copy of those. I just faxed them a copy of my auth.net gateway statement, and a copy of my auth.net merchant profile page, with the merchant ID blacked out. I told them that if they needed this number, they could feel free to call me, and explain why they needed it, and after I verified who they were, I would think about giving it to them.
The information I faxed them shows them what types of credit cards I accept, how long I've had the account, and has my business name, address, and telephone number on it. This should be all the information they need to verify that I do have an account, and I am able to accept credit card payments. My merchant ID is not necessary.
ddh_**** (1307 ) Sep-02-08 09:54 PDT 9
And Sandra, you should be right about the software program. When I integrated auth.net with my main website, I input my gateway id and password into a secure site, and set it up that way. I didn't have to fax any information to any unknown fax number, and my hosting service never asked me for it.
sand**** (3441 ) Sep-02-08 11:25 PDT 10
ddh favors when you finish the process please post your results. I will be interested in hearing what Ebay agrees to accept in this process.
ddh_**** (1307 ) Sep-02-08 15:16 PDT 11
Response from Ebay:
Thank you for submitting your merchant processing statement to eBay.
I have completed our review, but was unable to confirm the statement provided because Authorize.net is a payment gateway service and not a direct processor.
In order to list on eBay using the merchant credit card payment option, you will need to provide proof of a merchant credit card account with a
processor that is a recognized ISO or MSP associated with a bank or financial institution.
- What is an ISO/MSP (Independent Sales Organization / Member Service
Provider)?
An ISO/MSP Is a company that works on behalf of a bank to set up and
manage merchant accounts.
To list items on eBay using merchant credit card, please provide the
following:
- a valid copy of your most recent merchant processing statement from a
bank/financial institution or is from an ISO/MSP.
Fax this information to (408) 904-7387.
- If you are unable to obtain a statement in a timely manner, you can
also provide the contact details for the agent that is responsible for
your merchant credit card account through that processor. Please include
their phone number AND extension so that we may verify directly. You can
provide this information in an email instead of a fax if you like.
While we confirm your merchant credit card statement, you can continue
listing items on eBay with PayPal as the payment method. More
information about Selecting Payment Methods You'll Accept can be found
at the following link:
http://pages.ebay.com/help/sell/payment-method-accepted.html
Thank you for your time.
Sincerely,
Wally
eBay Fraud Prevention
It is my Wells Fargo bank information they are wanting, as Wells Fargo is the bank that funds my transactions through Auth.net. This is completely insane!!
sand**** (3441 ) Sep-02-08 15:20 PDT 12
ddh do you think they want eonlinedata's contact information?
ddh_**** (1307 ) Sep-02-08 15:27 PDT 13
To be honest, I don't think they know what they want. I don't get any kind of monthly statement from Wells Fargo because I use their online reporting. So, I generated a monthly transaction summary for the last month, and e-mailed that to them, along with my Internet Merchant Account Number, and the contact information for Wells Fargo.
I honestly don't think this will be enough. I think they will continue requesting more information so I give up and just offer Paypal as a payment method. This is their way of ensuring that happens.
sand**** (3441 ) Sep-02-08 16:04 PDT 14
ddh favors I contacted Authorizenet's Live Help and you are correct. Use the statements that AuthorizeNet sends to determine which bank. (I am off to go look at my statements. I don't even know which bank I am affiliated with. That's sad too.)
ddh_**** (1307 ) Sep-02-08 16:12 PDT 15
When I first applied for an account with auth.net, I was contacted by a Wells Fargo rep, and it was Wells Fargo who checked my credit. Back in March, they split all of the services, and I received a welcome e-mail from Wells Fargo, that contained a Wells Fargo merchant ID. I am assuming this is the information they want.
This is all so silly at this point. If they had the integration complete, it would be one thing. But they don't need the information right now.
chop**** (2780 ) Sep-02-08 16:17 PDT 16
ebay accepts faxes?
hmmmm
Woot!
.
.
micro_merchant (0 ) Sep-02-08 19:34 PDT 17
eBay is demanding more information than is required to accomplish eBay's stated goal. eBay only wants verification that the seller indeed has a merchant account.
So eBay can buy an item from this seller and pay by credit card. The charge will bear a transaction ID won't it? If not, then ebay can specify a secret shipping address (12345 Road to Hail, Box 1899546374456338). The seller reads bac the secret code and confirmation done.
But this isn't what eBay wants, is it.
micromerchant
"A Name Is a Link"SM
ddh_**** (1307 ) Sep-02-08 21:15 PDT 18
eBay is demanding more information than is required to accomplish eBay's stated goal.
You can say that again. I'm waiting for their request that I surrender my first born in order to sell here. She's a pre-teen, and full of attitude, so I'm not sure they will like what they get.
I am still waiting on a response to the latest information I faxed to them, so we'll see what happens. 
micro_merchant (0 ) Sep-02-08 22:26 PDT 19
At some point the demands become coercive. Coersion to use PayPal at the exclusion of others. And it becomes unlawful.
Are we there yet?
micromerchant
"A Name Is a Link"SM
mini**** (994 ) Sep-03-08 07:18 PDT 20
Chop sees the possibilities...good call chop.
/*
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EventHorizon1984 Log
//
eBay San Dimas Desktop Application Unwanted And On Life Support?
eBay San Dimas Desktop Application Unwanted And On Life Support?
29 September 2008
Event Horizon 1984
eBay's great experiment, the San Dimas Desktop application announced on 16 April 2007, gives the appearance of being unwanted, brain dead, and on life support.
Perhaps eBay's San Dimas Desktop Customer Service attitude from the start had much to do with that. And yes while the question had nothing to do with San Dimas, read the response.
The poster "[email protected]" is an eBay employee in charge of the eBay San Dimas Desktop, Alan Lewis, eBay Desktop Product Manager.
//
http://forums.ebay.com/db1/forum.jspa?forumID=1000000044
eBay (San Dimas) Desktop Forum
http://forums.ebay.com/db1/thread.jspa?threadID=2000455218&tstart=0&mod=1222651398921
New page layout sucks
jbem58 (140 ) Oct-21-07 16:24 PDT
Hello,
I'm absolutely sick of Ebay changing the page setup. My bookmarks do not take me to where I want to go within ebay. Overall this new setup TOTALLY SUCKS!!!
[email protected] Oct-22-07 19:37 PDT 2 of 82
jbem58 - Are you talking about the layout of eBay Desktop? I assume that because you posted in this forum that you are. If so, you can go back to using the website if you don't like it.
-Alan
//
http://forums.ebay.com/db1/thread.jspa?messageID=1011965763&forumID=1000000044&x#1011965763
[email protected] Feb-16-08 12:23 PST 6 of 12
> So do you really think that I would trust you with something as sacred as my desktop??????
Hi redroad31 - One of the reasons that we are working on a desktop eBay application is so that those with slower internet connections can still have a fast eBay experience. The basic idea is that if you download a client application once, there is less back and forth between the client and the server (more efficient data transfer) and so the eBay experience should work better. We will continue to optimize performance past the 1.0 release, paying attention to both the dial-up and lower-powered PC scenarios.
Alan Lewis
eBay Desktop Product Manager
//
You would think that eBay San Dimas Desktop personnel would have had this question answered BEFORE development.
This also appears to be Alan Lewis's final post on the eBay Desktop Forum.
http://forums.ebay.com/db1/thread.jspa?messageID=1012567237&forumID=1000000044&x#1012567237
[email protected] Apr-03-08 11:44 PDT 2 of 2
What sort of features would you want in eBay Desktop for sellers? Have you tried the existing desktop-based selling tools that eBay and 3rd parties offer?
-Alan
//
Must be difficult to tell Live World, the company eBay hired to run the eBay's Forums, to delete the off topic posts?
http://forums.ebay.com/db1/thread.jspa?messageID=2009898204&forumID=1000000044&x#2009898204
[email protected] Apr-02-08 17:07 PDT
Unfortunately this forum has become overwhelmed with off-topic discussions. Not to diminish the concerns or issues that are being brought up, but they have drowned out any discussion of the intended topic: eBay Desktop.
So I haven't been participating much in this forum... instead I've been discussing issues with users on the eBay Desktop blog: http://desktop.ebay.com/blog
I encourage you to ask questions, suggest blog topics, challenge me, berate me, whatever you want... but it WILL be moderated in order to keep the discussion on topic. I also have been using the blog to identify issues that are being reported since we aren't staffed with a full customer service group for eBay Desktop yet (still just me doing it).
Thanks for your understanding,
//
About Alan Lewis's San Dimas blog.
For a self-described dynamic software application, the latest post on San Dimas is dated 16 July 2008.
http://desktop.ebay.com/blog/
1 Million eBay Desktop Downloads and Counting!
July 16th, 2008
eBay Desktop surpassed a significant milestone earlier this week with the 1,000,000th download since the launch in late February. eBay Desktop has surpassed even the most optimist projections (mine), more than doubling the number of projected downloads at this point post-launch. Just think… there are now more downloads of eBay Desktop than there are residents of San Jose!
I wish I could send thanks to whoever number 1,000,000 was, but I will instead extend my virtual thanks to that anonymous downloader (as well as extending my thanks to the other 999,999 as well). We have lots of great enhancements to eBay Desktop in the works, so stay tuned…
//
One million eBay San Dimas Desktop Beta downloads would be impressive, except in the context of what eBay reported to the U.S. Securities and Exchange Commission on 24 July 2008.
http://biz.yahoo.com/e/080724/ebay10-q.html
30 June 2008
Registered eBay users - 338.2 Million
Active eBay users - 84.5 million
If this were a must have application the adoption rate would be much higher.
So stay tuned...
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Posted at 16:32 in Commentary, eBay, eBay Customer Service | Permalink | Comments (0) | TrackBack (0)
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