eBay San Dimas Desktop Application Unwanted And On Life Support?

eBay San Dimas Desktop Application Unwanted And On Life Support?
29 September 2008
Event Horizon 1984

eBay's great experiment, the San Dimas Desktop application announced on 16 April 2007, gives the appearance of being unwanted, brain dead, and on life support.

Perhaps eBay's San Dimas Desktop Customer Service attitude from the start had much to do with that.  And yes while the question had nothing to do with San Dimas, read the response.

The poster "[email protected]" is an eBay employee in charge of the eBay San Dimas Desktop, Alan Lewis, eBay Desktop Product Manager.

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http://forums.ebay.com/db1/forum.jspa?forumID=1000000044
eBay (San Dimas) Desktop Forum

http://forums.ebay.com/db1/thread.jspa?threadID=2000455218&tstart=0&mod=1222651398921
New page layout sucks

jbem58  (140 )      Oct-21-07 16:24 PDT
Hello,
I'm absolutely sick of Ebay changing the page setup. My bookmarks do not take me to where I want to go within ebay. Overall this new setup TOTALLY SUCKS!!!

[email protected]      Oct-22-07 19:37 PDT     2 of 82
jbem58 - Are you talking about the layout of eBay Desktop? I assume that because you posted in this forum that you are. If so, you can go back to using the website if you don't like it.

-Alan

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http://forums.ebay.com/db1/thread.jspa?messageID=1011965763&forumID=1000000044&x#1011965763

[email protected]        Feb-16-08 12:23 PST       6 of 12
> So do you really think that I would trust you with something as sacred as my desktop??????

Hi redroad31 - One of the reasons that we are working on a desktop eBay application is so that those with slower internet connections can still have a fast eBay experience. The basic idea is that if you download a client application once, there is less back and forth between the client and the server (more efficient data transfer) and so the eBay experience should work better. We will continue to optimize performance past the 1.0 release, paying attention to both the dial-up and lower-powered PC scenarios.

Alan Lewis
eBay Desktop Product Manager

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You would think that eBay San Dimas Desktop personnel would have had this question answered BEFORE development.

This also appears to be Alan Lewis's final post on the eBay Desktop Forum.

http://forums.ebay.com/db1/thread.jspa?messageID=1012567237&forumID=1000000044&x#1012567237

[email protected]       Apr-03-08 11:44 PDT       2 of 2
What sort of features would you want in eBay Desktop for sellers? Have you tried the existing desktop-based selling tools that eBay and 3rd parties offer?

-Alan

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Must be difficult to tell Live World, the company eBay hired to run the eBay's Forums, to delete the off topic posts?

http://forums.ebay.com/db1/thread.jspa?messageID=2009898204&forumID=1000000044&x#2009898204

[email protected]        Apr-02-08 17:07 PDT
Unfortunately this forum has become overwhelmed with off-topic discussions. Not to diminish the concerns or issues that are being brought up, but they have drowned out any discussion of the intended topic: eBay Desktop.

So I haven't been participating much in this forum... instead I've been discussing issues with users on the eBay Desktop blog: http://desktop.ebay.com/blog

I encourage you to ask questions, suggest blog topics, challenge me, berate me, whatever you want... but it WILL be moderated in order to keep the discussion on topic. I also have been using the blog to identify issues that are being reported since we aren't staffed with a full customer service group for eBay Desktop yet (still just me doing it).

Thanks for your understanding,

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About Alan Lewis's San Dimas blog.

For a self-described dynamic software application, the latest post on San Dimas is dated 16 July 2008.

http://desktop.ebay.com/blog/
1 Million eBay Desktop Downloads and Counting!
July 16th, 2008

eBay Desktop surpassed a significant milestone earlier this week with the 1,000,000th download since the launch in late February. eBay Desktop has surpassed even the most optimist projections (mine), more than doubling the number of projected downloads at this point post-launch. Just think… there are now more downloads of eBay Desktop than there are residents of San Jose!

I wish I could send thanks to whoever number 1,000,000 was, but I will instead extend my virtual thanks to that anonymous downloader (as well as extending my thanks to the other 999,999 as well). We have lots of great enhancements to eBay Desktop in the works, so stay tuned…

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One million eBay San Dimas Desktop Beta downloads would be impressive, except in the context of what eBay reported to the U.S. Securities and Exchange Commission on 24 July 2008.

http://biz.yahoo.com/e/080724/ebay10-q.html
30 June 2008
Registered eBay users - 338.2 Million
Active eBay users - 84.5 million

If this were a must have application the adoption rate would be much higher.

So stay tuned...

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